Senior Sales Associate

Skin Laundry; Cambridge (MA); On-site; USD 31,684 - 35,817; Full time

Job summary

Skin Laundry is looking for a Senior Sales Associate in Cambridge, MA. The role supports day-to-day operations by leading sales efforts, ensuring an exceptional client experience, and coaching peers. Ideal candidates should have strong sales leadership, customer service skills, and operational efficiency. The position requires full-time availability, including weekends. Compensation ranges from $23 to $26 per hour, along with bonus opportunities and a supportive work environment.

Qualifications

• Experience in sales and client service.
• Ability to train and coach peers effectively.
• Strong communication and relationship-building skills.

Responsibilities

• Lead daily sales and conversion goals.
• Support clinic-wide retention and loyalty programs.
• Ensure operational tasks are completed efficiently.

Skills

Sales leadership

Customer service

Operational excellence

Job description

Location

Boston, MA - Newbury St

Job Type

Full-time

Overall Compensation Package

$23 -$26 + Bonus Opportunities (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area and clinic volume).

Newbury St Compensation Package

An incoming Senior Sales Associate can expect to be brought in starting at $23/hr base with the opportunity to grow from there.

Schedule/Availability

• Must be available and able to work weekends (sat AND sun) regularly.
• Must have full availability to work and be scheduled for full-time.
• Must be available to work during Clinic Operating Hours (as posted on website subject to change).
• You must be able to commit to a schedule made 60 days in advance.

Ability to commute/cover other clinics

Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.

About This Exciting Role

The Senior Sales Associate supports the day-to-day operations of the clinic by leading through example on the sales floor and ensuring a consistent, high-quality client experience. This role acts as an experienced peer leader—helping drive sales performance, providing informal guidance to team members, and ensuring operational tasks are completed accurately and efficiently. The SSA is responsible for supporting smooth shift execution and operational excellence but does not hold final authority for hiring, scheduling, or policy decisions.

Reports To

Clinic Manager

ESSENTIAL FUNCTIONS

Sales & Client Experience

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.

Operational Execution

• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.

Team Support & Peer Leadership

• Provide on-the-floor coaching and real-time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as a point of contact for questions or issues during assigned shifts and elevate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.

Compliance & Safety

• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.