Senior SaaS Training & Certification Coach

Smartsheet; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Smartsheet is empowering teams to work smarter by integrating AI-enabled learning. We seek a seasoned Learning Delivery professional to lead virtual and in-person training using formal curricula, and to coordinate with instructional designers to ensure top-quality delivery.

You will be the Smartsheet University ambassador, supporting global education operations and customer education initiatives, and coaching clients toward Professional Certification.

Qualifications

• 7+ years of training experience in software and technology.
• Excellent communication and presentation skills, ability to simplify complex topics for non-technical users.
• Willingness to travel up to 25% monthly.

Responsibilities

• Deliver training virtually and in-person using gold copy materials from our formal training curriculum.
• Review pre-release materials for the formal curriculum with Instructional Designers.
• Represent Smartsheet University in all customer and employee interactions.
• Assist with global customer education operations, scheduling and education-related customer support.
• Coach customers to earn Professional Certification.

Skills

Training delivery

Communication

Presentation skills

Teamwork

Tools

Smartsheet

Excel

Project

Salesforce

Job description

Smartsheet is empowering teams to work smarter by integrating AI-enabled learning. We seek a seasoned Learning Delivery professional to lead virtual and in-person training using formal curricula, and to coordinate with instructional designers to ensure top-quality delivery.

You will be the Smartsheet University ambassador, supporting global education operations and customer education initiatives, and coaching clients toward Professional Certification.