Sr. Customer Trainer

Smartsheet; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Smartsheet is empowering teams to work smarter by integrating AI-enabled learning. We seek a seasoned Learning Delivery professional to lead virtual and in-person training using formal curricula, and to coordinate with instructional designers to ensure top-quality delivery.

You will be the Smartsheet University ambassador, supporting global education operations and customer education initiatives, and coaching clients toward Professional Certification.

Qualifications

• 7+ years of training experience in software and technology.
• Excellent communication and presentation skills, ability to simplify complex topics for non-technical users.
• Willingness to travel up to 25% monthly.

Responsibilities

• Deliver training virtually and in-person using gold copy materials from our formal training curriculum.
• Review pre-release materials for the formal curriculum with Instructional Designers.
• Represent Smartsheet University in all customer and employee interactions.
• Assist with global customer education operations, scheduling and education-related customer support.
• Coach customers to earn Professional Certification.

Skills

Training delivery

Communication

Presentation skills

Teamwork

Tools

Smartsheet

Excel

Project

Salesforce

Job description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Reporting to the Manager of Learning Delivery, you will:

• Demonstrate personal attainment of Smartsheet competencies & skills consistent with the Certified Professional level
• Be an engaging presenter who delivers training virtually and in-person using gold copy materials from our formal training curriculum
• Work with Instructional Designers to review pre-release materials for our formal curriculum
• Be an excellent representative of Smartsheet University’s mission in all interactions with customers and fellow Smartsheet employees.
• Assist with global customer education operations, scheduling & education-related customer support
• Coach and inspire customers to earn Professional Certification

You Have:

• 7+ years experience training in-person or virtually in software and technology.
• Passion for working with leading edge, SaaS technologies and a desire to understand Smartsheet’s benefits, use cases, business and technical elements
• Excellent communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical users
• Demonstrated ability to succeed in a fast-paced, dynamic, and high growth technology environment with minimal guidance
• High levels of determination and excellent follow-through
• Self-motivation as a team-player with ability to deliver and drive projects within defined timelines.
• Ability to travel based on customer needs, up to 25% monthly
• Special consideration for Smartsheet Certification, PMI Certification, or project management experience.
• Ability to work with global teams and manage time zones
• Experience using Smartsheet, Microsoft Excel, Microsoft Project, Salesforce or similar applications is a plus.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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