Senior SaaS Technical Account Advisor - Retail Logistics

Blue Yonder

Coppell (TX)

Remote

USD 125,000 - 160,000

Full time

9 days ago

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Benefits offered by this job

Medical, Dental, Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Voluntary benefits

Job summary

Blue Yonder is seeking a Sr. Technical Account Advisor to act as a trusted technical and operational partner for enterprise SaaS customers, focusing on healthy environments, issue navigation, and greater value from Blue Yonder solutions.

You will collaborate with teams across Customer Success, Support, Cloud Operations, Product, Consulting, Sales, and Engineering to align customer priorities with capabilities, including AI-enabled offerings for improved efficiency and decision making.

Qualifications

Eight plus years in customer-facing technical roles such as Technical Account Management, Customer Success or SaaS support.
Experience supporting enterprise SaaS applications and cloud-hosted environments.
Knowledge of incident and case management, SLAs, and service operations.

Responsibilities

Serve as a trusted technical and operational contact for assigned enterprise SaaS customers.
Monitor service health, SLA performance, case trends, backlog, adoption, and operational risks.
Coordinate across multiple teams to resolve complex customer issues.
Identify cross-sell and upsell opportunities to support account growth.
Manage escalations, critical incidents, and follow-ups through resolution.
Deliver clear service reviews and health insights to stakeholders.
Help customers adopt AI-enabled capabilities and optimize product usage.
Translate technical issues into business impact and recommended next steps.