Senior Tech Account Advisor - Remote (Retail Logistics)

JDA Software

Dallas (TX)

On-site

USD 125,000 - 160,000

Full time

11 days ago

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Benefits offered by this job

Medical benefits

401K with Matching

Flexible time off

Fitness program

Voluntary benefits

Job summary

Blue Yonder is seeking a Sr. Technical Account Advisor to partner with enterprise SaaS customers, maintaining healthy environments and driving value from solutions. You will coordinate with success, support, product, sales, and engineering while guiding customers through AI-enabled capabilities and operational improvements.

The role emphasizes cross-functional influence, customer health reviews, and proactive risk management across complex environments.

Qualifications

8+ years in technical account management or related customer-facing technical roles.
Experience with enterprise SaaS, cloud environments, escalations, and service operations.
Knowledge of incident management, SLA tracking, and root-cause follow-up.
Ability to explain complex topics to technical and non-technical audiences.
Understanding AI, ML, predictive analytics, and responsible AI basics.

Responsibilities

Serve as trusted technical and operational contact for enterprise SaaS customers.
Monitor health, SLA performance, trends, and adoption; manage risks.
Coordinate across teams to resolve complex customer issues.
Identify cross-sell opportunities and contribute to revenue growth.
Lead escalations and post-incident reviews with improvement plans.
Deliver clear reviews and health insights to stakeholders.
Help customers adopt AI-enabled capabilities and modernize environments.
Translate tech issues into business impact and next steps.
Build trusted customer relationships and promote SaaS governance.