Retail Customer Success Partner - Remote & Strategic Advisor

JDA Software; Scottsdale (AZ); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Voluntary benefits

Job summary

Blue Yonder seeks a Customer Success Partner – Retail to serve as trusted strategic advisor to a portfolio of retail customers. You will develop deep relationships with business and IT leaders while translating insights into measurable business outcomes and value realization from Blue Yonder investments.

You will collaborate with Account Managers and Technical Account Managers to ensure adoption, renewals, and expansion opportunities. This role is US-Remote with travel up to 50%.

Qualifications

• 10+ years in retail supply chain and customer-facing roles.
• Proven ability to build trusted relationships with senior leaders.
• Strong communication, negotiation, and strategic thinking.

Responsibilities

• Serve as trusted advisor and main contact for assigned customers.
• Collaborate with Account Manager and Technical Account Manager for a coordinated experience.
• Lead value-driven discussions and Executive/Quarterly Business Reviews.
• Ensure adoption, value realization, and renewal readiness with customers.
• Identify upsell and expansion opportunities with Sales.

Skills

Retail industry knowledge

Executive stakeholder engagement

Customer success

Relationship building

Strategic thinking

Education

Bachelor's degree in Business or related field

Job description

Blue Yonder seeks a Customer Success Partner – Retail to serve as trusted strategic advisor to a portfolio of retail customers. You will develop deep relationships with business and IT leaders while translating insights into measurable business outcomes and value realization from Blue Yonder investments.

You will collaborate with Account Managers and Technical Account Managers to ensure adoption, renewals, and expansion opportunities. This role is US-Remote with travel up to 50%.