Senior SaaS Implementation Lead

UKG Inc.; City of Albany (NY); Presencial; USD 84.000 - 119.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus plan

Restricted stock units (RSU)

Descripción de la vacante

UKG is seeking a customer-focused Senior Project Manager to lead implementations of UKG Pro Suite customers. You will manage multiple projects from kickoff to go-live, partner with customers and internal teams, and ensure on-time deployments while delivering an outstanding customer experience.

The role requires 3+ years of project management, experience with cross-functional or virtual teams, and knowledge of HR, payroll, and benefits processes.

Formación

• 3+ years of project management experience, preferably in Human Capital Management (HCM).
• Experience managing projects with cross-functional or virtual teams.
• Experience working with complex customer implementations.
• SaaS implementation experience is a plus.
• Proven ability to manage multiple complex projects simultaneously.
• Strong leadership, communication, and customer consulting skills.
• Ability to build relationships with customer executives.
• Strong decision-making, organization, and prioritization skills.
• Knowledge of HR, payroll, and benefits processes.
• Comfortable working in a fast-paced environment with changing priorities.

Responsabilidades

• Lead multiple customer implementation projects from kickoff through go-live.
• Develop and manage project plans, timelines, scope, and resource needs.
• Identify and resolve project risks, issues, and roadblocks.
• Set clear customer expectations and communicate project progress regularly.
• Manage scope changes and keep projects on track.
• Facilitate meetings with customers and internal teams.
• Ensure project deliverables meet quality standards and timelines.
• Hold project teams and customers accountable for key milestones and commitments.
• Navigate challenging situations with professionalism and confidence.

Conocimientos

Project management

Cross-functional teams

Stakeholder communication

Risk management

HR knowledge

Descripción del empleo

UKG is seeking a customer-focused Senior Project Manager to lead implementations of UKG Pro Suite customers. You will manage multiple projects from kickoff to go-live, partner with customers and internal teams, and ensure on-time deployments while delivering an outstanding customer experience.

The role requires 3+ years of project management, experience with cross-functional or virtual teams, and knowledge of HR, payroll, and benefits processes.