Senior SaaS Delivery Lead for Complex Projects

Jobtailor; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking an experienced Project Manager to drive end-to-end delivery of customer projects in a fast-paced SaaS environment. You will coordinate cross-functional teams, manage stakeholders, and ensure projects meet scope, timelines, and budget expectations.

You will lead governance, shape delivery plans, and maintain a focus on business value, growth, and renewal. The role emphasizes collaboration, learning, and scalable processes across the US market.

Qualifications

• Minimum 5+ years of experience in project management, consulting, SaaS delivery, implementation, or client-facing delivery roles.
• Proven experience leading end-to-end customer projects, ideally involving implementation, enablement, technical setup, or complex stakeholder groups.
• Experience managing multiple projects or workstreams at once, with the ability to prioritize effectively and maintain momentum across competing demands.
• Confident leading customer discussions, workshops, and governance meetings, including with senior stakeholders and decision-makers.
• Strong stakeholder management skills, with the ability to build trust, challenge constructively, and guide customers through ambiguity or change.
• Excellent organizational skills and the ability to bring clarity, structure, and pace to complex or fast-moving projects.
• Strong business acumen and a clear understanding of how project outcomes tie to customer value, adoption, renewal, and growth.
• Comfortable managing risk, scope, dependencies, timelines, and budgets, while knowing when and how to escalate.

Responsibilities

• Deliver a portfolio of customer projects across different products, industries, markets, and levels of complexity.
• Lead complex projects end-to-end, from kick-off through launch and enablement, coordinating internal delivery teams, customer stakeholders, and senior decision-makers.
• Own clear project scoping, alignment, and governance, ensuring expectations are set, approved, and actively managed across internal and external stakeholders.
• Shape project plans, delivery approaches, and success criteria, balancing customer goals, commercial priorities, creative ambition, and technical feasibility.
• Track progress, manage risks, dependencies, budgets, timelines, and resourcing needs, defining clear escalation paths when plans deviate.
• Run day-to-day delivery management, removing blockers and keeping teams aligned, focused, and moving forward in a fast-paced working environment.

Skills

Project Management

Stakeholder Management

Risk Management

Customer Engagement

SaaS Delivery

Tools

Project Management Tools

Collaboration Software

SaaS Platforms

Technical Integration Systems

Job description

Jobtailor is seeking an experienced Project Manager to drive end-to-end delivery of customer projects in a fast-paced SaaS environment. You will coordinate cross-functional teams, manage stakeholders, and ensure projects meet scope, timelines, and budget expectations.

You will lead governance, shape delivery plans, and maintain a focus on business value, growth, and renewal. The role emphasizes collaboration, learning, and scalable processes across the US market.