Senior Route & Dispatch Lead - Logistics & Driver Coach

Universal Logistics Holdings, Inc.; Greer (SC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a SR Route Supervisor in Greer, SC to coordinate daily routes, assign drivers, and ensure on-time service for BMW’s transportation network.

You will monitor freight movement, communicate updates, and support staffing while upholding safety and regulatory standards. A bachelor's degree is preferred, with strong leadership and Excel skills essential.

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus.
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred.
• Prior leadership or supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to lead, coach, and hold employees accountable.
• Working knowledge of transportation operations and DOT regulations preferred.
• Flexibility to support varying schedules and operational needs.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as the primary point of contact for drivers, BMW representatives, dispatch, and operations leadership.
• Monitor freight movement and proactively communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers are operating safely and in compliance with company policies, DOT regulations, and customer requirements.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching, training, and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain accurate reports, operational documentation, and compliance records.
• Assist with fleet utilization, route planning, and daily operational execution.
• Partner with BMW representatives to resolve concerns and support production requirements.
• Promote a culture of safety, accountability, and customer service.
• Support continuous improvement initiatives focused on operational efficiency and service performance.
• Assist with workforce planning and daily operational staffing needs.

Skills

Leadership experience

Communication skills

Microsoft Excel

DOT regulations knowledge

Route planning

Driver coaching

Operations coordination

Problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is seeking a SR Route Supervisor in Greer, SC to coordinate daily routes, assign drivers, and ensure on-time service for BMW’s transportation network.

You will monitor freight movement, communicate updates, and support staffing while upholding safety and regulatory standards. A bachelor's degree is preferred, with strong leadership and Excel skills essential.