Senior Robotics Systems Support Engineer

Geek+; San Diego (CA); On-site; CAD 90,000 - 120,000; Full time

Job summary

Geek+ is a global leader in robotic solutions for logistics, fostering a culture of teamwork and action. We seek a systems support professional to diagnose escalated tech issues, document solutions, and drive knowledge sharing across R&D and product teams.

You will leverage MySQL, Linux, and Java while maintaining a strong customer service mindset and cross-team communication. Some travel to support global deployments may be required.

Qualifications

• Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields.
• Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
• Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills.
• Proficient in MySQL Database: SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
• Proficient in Linux OS: Shell scripting, and adept at using various commands and tools for system diagnostics.
• Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification.
• Familiar with networking fundamentals and common application service architectures.

Responsibilities

• Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
• Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
• Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues and drive problems to resolution.
• Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front‑line problem‑solving capabilities.

Skills

Logical analysis

Stress resilience

Customer service mindset

Cross-team communication

Problem solving

Education

Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields

Tools

MySQL

Linux OS

Java programming

Networking fundamentals

Job description

Geek+ is a global leader in robotic solutions for logistics, fostering a culture of teamwork and action. We seek a systems support professional to diagnose escalated tech issues, document solutions, and drive knowledge sharing across R&D and product teams.

You will leverage MySQL, Linux, and Java while maintaining a strong customer service mindset and cross-team communication. Some travel to support global deployments may be required.