Senior Robotics Operations & Client Delivery Director

Apex Systems; San Francisco, Northern (CA, KY); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with Employer

Tuition Reimbursement

Paid Parental Leave

Wellness Incentives

Employee Assistance Program

Vacation and Holiday Pay

Life Insurance

Job summary

Apex Systems is seeking a Senior Program Director to lead Robotics Operations and Client Delivery across multiple sites in the San Francisco Bay Area. You will oversee operator performance, quality, training, inventory, uptime, and workforce management while driving client excellence and escalation handling.

The role requires 10+ years in high-velocity operations or program management with robotics or automation exposure.

Qualifications

• Bachelor's degree in a technical or business field, or equivalent practical experience.
• MBA or advanced degree preferred.
• 10+ years in leading complex, high-velocity operations or programs.
• Experience with robotics, automation, or manufacturing operations.

Responsibilities

• Oversee operator performance, quality, training, inventory management, uptime, workforce management, reporting, and site dependencies across multiple sites and shifts.
• Coach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.
• Standardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.
• Monitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.
• Partner with engagement teams to manage budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.
• Ensure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.
• Evaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.
• Build and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.
• Drive organizational effectiveness through leadership development, succession planning, and operational talent strategy.

Skills

Executive leadership

KPIs & dashboards

Stakeholder management

Contractual & budgeting

Problem solving

Education

Bachelor's degree (Engineering/Operations/Business) or related field

MBA or advanced degree

Job description

Apex Systems is seeking a Senior Program Director to lead Robotics Operations and Client Delivery across multiple sites in the San Francisco Bay Area. You will oversee operator performance, quality, training, inventory, uptime, and workforce management while driving client excellence and escalation handling.

The role requires 10+ years in high-velocity operations or program management with robotics or automation exposure.