Senior Program Director, Robotics Operations & Client Delivery

Apex Systems; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with Employer

Tuition Reimbursement

Paid Parental Leave

Wellness Incentives

Employee Assistance Program

Vacation and Holiday Pay

Life Insurance

Job summary

Apex Systems is seeking a Senior Program Director to lead Robotics Operations and Client Delivery across multiple sites in the San Francisco Bay Area. You will oversee operator performance, quality, training, inventory, uptime, and workforce management while driving client excellence and escalation handling.

The role requires 10+ years in high-velocity operations or program management with robotics or automation exposure.

Qualifications

• Bachelor's degree in a technical or business field, or equivalent practical experience.
• MBA or advanced degree preferred.
• 10+ years in leading complex, high-velocity operations or programs.
• Experience with robotics, automation, or manufacturing operations.

Responsibilities

• Oversee operator performance, quality, training, inventory management, uptime, workforce management, reporting, and site dependencies across multiple sites and shifts.
• Coach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.
• Standardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.
• Monitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.
• Partner with engagement teams to manage budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.
• Ensure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.
• Evaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.
• Build and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.
• Drive organizational effectiveness through leadership development, succession planning, and operational talent strategy.

Skills

Executive leadership

KPIs & dashboards

Stakeholder management

Contractual & budgeting

Problem solving

Education

Bachelor's degree (Engineering/Operations/Business) or related field

MBA or advanced degree

Job description

## Job Description# Senior Program Director, Robotics Operations & Client Delivery* Oversee operator performance, quality, training, inventory management, technical uptime, workforce management, reporting, and facility dependencies across multiple sites and shifts.* Coach site and shift leaders to own daily execution, cross-shift continuity, client communication, and escalation quality.* Standardize operating expectations, processes, and best practices while enabling practical adaptation to site-specific requirements.* Monitor performance trends and drive continuous improvement initiatives that enhance operational effectiveness and service delivery.* Partner with engagement teams to manage the operational view of budgets, forecasts, staffing models, resource allocation, and cost-to-serve metrics.* Ensure delivery aligns with contractual obligations, SOWs, SLAs, KPIs, and change control requirements.* Evaluate and communicate tradeoffs related to scope, cost, service levels, and operational risk.* Build and develop a high-accountability leadership bench across site, shift, floor, quality, inventory, technical, workforce, and reporting functions.* Drive organizational effectiveness through leadership development, succession planning, and operational talent strategy.* Bachelor's degree in Engineering, Operations, Business Administration, Supply Chain, Robotics, Technology, or a related field, or equivalent practical experience.* 10+ years of experience leading complex, high-velocity operations, program management, or technical operations in technology, robotics, automation, logistics, manufacturing, hardware, or a comparably demanding environment.* Demonstrated end-to-end ownership across multiple sites, shifts, workstreams, and senior stakeholders, including leadership through senior managers and layered frontline organizations at large scale.* Strong command of KPIs, dashboards, operating reviews, action/risk management, SOPs, audits, incident escalation, and data-based problem solving.* Proven ability to convert ambiguous or conflicting operational data into verified facts, decisions, named owners, and measurable countermeasures.* Experience partnering with HR, Legal, EHS/Safety, Security, Facilities, Finance, Recruiting, Payroll, and client teams in sensitive or high-risk operating contexts.* Strong financial and contractual judgment, including budgets, forecasts, staffing models, SOW/SLA interpretation, and change governance.* Exceptional executive communication, conflict navigation, and stakeholder management; able to remain calm, precise, and decisive during critical operations.* Ability to work primarily onsite across the Bay area and respond through defined escalation paths when leadership is required.* Robotics, automation, hardware/software integration, laboratory, manufacturing, fulfillment, or data acquisition operations experience.* Experience scaling a pilot, opening a site, or stabilizing a program during rapid growth or operating-model change.* Contingent workforce, vendor-managed operations, workforce compliance, or client-site delivery experience.* Lean, Six Sigma, PMP, ITIL, or comparable training.* MBA or advanced degree in engineering, operations, or related fields.* Competitive Salary* Health, Dental and Vision Insurance* Health Savings Accounts (HSA) with Employer Contribution* Flexible Spending Accounts* Long and Short-Term Disability* Life Insurance* Voluntary Benefits* Employee Assistance Program* Paid Parental Leave* Wellness Incentives* Vacation and Holiday Pay* 401(k) Retirement Plan with Employer Match* Employee Stock Purchase* Training and Advancement opportunities* Tuition Reimbursement* Birthdays Off* Philanthropic Opportunities* Referral Program* Partial Gym Membership Paid* Team Building Events* Discount Programs