Senior Risk Claims Manager - Auto & WC (Remote Potential)

CrossCountry Freight Solutions; Phoenix (AZ); On-site; USD 85,000 - 95,000; Full time

Job summary

CrossCountry Freight Solutions in Phoenix, AZ is seeking a Risk Claims Manager in the Compliance department. The role focuses on managing auto liability, workers' compensation, and property damage claims as an individual contributor with no direct reports.

This exempt position offers remote flexibility and prioritizes sound settlements, regulatory compliance, and collaboration with insureds and defense counsel. The candidate will analyze claims and recommend loss-prevention measures.

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision‑making, problem‑solving, and effective negotiation skills.
• Ability to collaborate effectively with cross‑functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.
• Knowledge of statistical process control desirable.

Responsibilities

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Job description

CrossCountry Freight Solutions in Phoenix, AZ is seeking a Risk Claims Manager in the Compliance department. The role focuses on managing auto liability, workers' compensation, and property damage claims as an individual contributor with no direct reports.

This exempt position offers remote flexibility and prioritizes sound settlements, regulatory compliance, and collaboration with insureds and defense counsel. The candidate will analyze claims and recommend loss-prevention measures.