Remote-Eligible Senior Risk & Claims Manager

CrossCountry Freight Solutions; Salt Lake City (UT); On-site; USD 85,000 - 95,000; Full time

Job summary

CrossCountry Freight Solutions is seeking a Risk Claims Manager to directly manage auto liability and workers' compensation claims. This exempt, individual-contributor role oversees property damage, auto damage, and related claims, ensuring sound settlements, legal reviews, and investigations per policy.

The position offers potential remote flexibility and reports to Compliance. The ideal candidate has at least seven years' specialized claims experience, strong analytical and negotiation skills,

Qualifications

• At least seven (7) years of extensive claims experience in a senior-level, individual-contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision‑making, problem‑solving, and effective negotiation skills.
• Ability to collaborate effectively with cross‑functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.

Responsibilities

• Personally investigate and manage the company's claims. Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Skills

Senior-level claims

Investigation

Negotiation

Communication

Analytical skills

Cross-functional collaboration

Microsoft Word/Excel

Tools

Microsoft Word

Excel

Job description

CrossCountry Freight Solutions is seeking a Risk Claims Manager to directly manage auto liability and workers' compensation claims. This exempt, individual-contributor role oversees property damage, auto damage, and related claims, ensuring sound settlements, legal reviews, and investigations per policy.

The position offers potential remote flexibility and reports to Compliance. The ideal candidate has at least seven years' specialized claims experience, strong analytical and negotiation skills,