Senior RevOps Architect: AI-Driven Revenue Engine (Remote)

KnowBe4; United States; Remote; USD 150,000 - 160,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification bonuses

Job summary

KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to be the strategic engine behind the post-sales GTM machine. You will bridge Customer Success, Sales, Marketing, and Product to keep the revenue engine predictable and scalable.

You will design automations, build CSM playbooks, and own analytics dashboards. This role emphasizes AI-enabled improvements and cross-functional collaboration across the RevOps stack.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in Revenue Operations, Sales Ops, or BizOps in a high-growth B2B SaaS environment.
• Expert-level knowledge of Salesforce/HubSpot.
• Proficiency with BI and forecasting tools (Tableau/Looker, Clari/Gong/BoostUp).
• Hands-on ability to connect APIs (Make.com) and test new AI tooling.
• Ability to translate complex data into board-ready narratives.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Design and implement automation for SMB/Tech Touch motions; reduce manual rep effort.
• Build and maintain standardized CSM/RS playbooks; define plays and triggers.
• Translate process changes into training, documentation, and adoption tracking with CS Enablement.
• Identify time drains via shadowing and system analysis; prioritize automation backlog.
• Apply AI and agentic tooling to compress manual work; AI-first mindset.
• Lead post-sales launch readiness across product upgrades and migrations.
• Coordinate cross-functionally with Product, Marketing, Enablement, Support, and Sales Ops.
• Own dashboards for retention, revenue, churn, and CSM productivity.

Skills

Cross-functional collaboration

Project management

Analytical thinking

Executive communication

Autonomy

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

ZoomInfo

Clay

6sense

LinkedIn Sales Navigator

Tableau

Looker

Clari

Gong

BoostUp

Make.com

Job description

KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to be the strategic engine behind the post-sales GTM machine. You will bridge Customer Success, Sales, Marketing, and Product to keep the revenue engine predictable and scalable.

You will design automations, build CSM playbooks, and own analytics dashboards. This role emphasizes AI-enabled improvements and cross-functional collaboration across the RevOps stack.