Senior RevOps Analyst

Gorgias; United States; A distancia; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Gorgias is seeking a RevOps Engineer to build and automate GTM workflows and tooling across marketing, sales, implementation, and CX. You will ship end-to-end solutions, redesign lead routing, and maintain data hygiene in the CRM environment.

You will own integrations (HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar) and develop AI-assisted automations to empower GTM teams with actionable dashboards and metrics.

Formación

• Own GTM tooling integrations: HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar, Granola, and internal data systems.
• Redesign lead/opportunity workflows and roll out improvements directly with end users, driving adoption — not just deployment.
• Own HubSpot as the system of record: entity definitions (company/contact/lead), dedup, and routing logic so enterprise outbound hits clean data.
• Translate operational and CRM data into decision-ready dashboards and metrics — built so leadership (and you) can act on them.

Responsabilidades

• Systems workflow engineering: build scalable GTM automation and data pipelines.
• Own GTM tooling integrations and drive adoption across GTM teams.
• Maintain data hygiene standards across the CRM and data systems.
• Translate operational data into dashboards and actionable metrics for leadership.

Conocimientos

Workflow design

Automation

CRM data

Dashboards

GT M tooling

Herramientas

HubSpot

Vitally

Partnerstack

Slack

Gmail

Calendar

Granola

Cortex

Descripción del empleo

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:Quality: conversations that feel authentic and on-brand.Experience: effortless shopping from chat to checkout.Re-engagement: personal, 1-1 dialogue instead of noisy marketing.The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.

Role Summary

The RevOps Engineer builds systems and automation for the GTM stack, turning manual work into reusable solutions. This is a builder role, not an analyst role: the measure of success is what you shipped and whether teams actually use it — lead routing redesigned, handoffs automated, a cleaner CRM — not reports produced. RevOps at Gorgias covers the full customer lifecycle handoffs: marketing → sales → implementation → CX, and all the infrastructure underneath (HubSpot front-end, Vitally back-end).

Key Activities

Key ActivitiesSystems Workflow EngineeringOwn GTM tooling integrations: HubSpot, Vitally, Partnerstack, Slack, Gmail, Calendar, Granola, and internal data systemsRedesign lead/opportunity workflows and roll out improvements directly with end users, driving adoption — not just deploymentBuild internal automations and AI agents that eliminate recurring manual workData System-of-Record HygieneOwn HubSpot as the system of record: entity definitions (company/contact/lead), dedup, and routing logic so enterprise outbound hits clean dataMaintain the data hygiene standards of every system you buildBusiness Logic Process OperationsRun day-to-day process changes with GTM teams: new lead routing, changed qualification or IM-assignment thresholds, handoff redesignsTranslate operational and CRM data into decision-ready dashboards and metrics — built so leadership (and you) can act on themAI-Native BuildingAuthor and maintain Cortex skills as documented, reusable assetsUse AI to automate GTM workflows end-to‑end, biased toward shipping working systems over analyticsStakeholder PartnershipScope problems directly with reps and leadership before buildingDocument lessons learned so solutions compound across the team

What Success Looks Like

Builder over measurer: ships working tools with named, tangible outcomes; doesn't stop at diagnosisBusiness acumen: connects metrics to performance; spots GTM risks before they accelerateProcess optimization: rededi