Senior GTM Systems Manager

Merge; New York (NY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Healthcare

Unlimited PTO

Parental Leave

401k

Job summary

Merge is seeking a Senior Manager, GTM Systems to own the GTM infrastructure end to end. You will architect Salesforce and all related components including CPQ, deal desk, and usage-based billing, ensuring reliability and scalable automation across product lines.

You’ll design systems with AI as a default, manage vendor evaluations, and guide change management from go-live to ongoing improvement. This role blends strategy with hands-on execution in a fast-paced, data-driven environment.

Qualifications

• Experience building and owning GTM systems architecture.
• Strong background in RevOps, CPQ, deal desk, and billing workflows.
• Proven ability to plan, scope, and deliver data-driven automation.
• Familiarity with AI-native tooling and production-grade agents.

Responsibilities

• Own end-to-end GTM systems architecture and roadmap.
• Architect CPQ, deal desk, and quote-to-cash with Finance integration.
• Deliver automation with monitoring, validation, and testing.
• Lead change management, enablement, and documentation.

Skills

RevOps

GTM systems

Salesforce architecture

AI integration

Change management

Project management

Vendor evaluation

Data-driven

Tools

Salesforce

Claude Code

n8n

dbt

BI tools

CPQ

Job description

• We’re hiring a Senior Manager, GTM Systems to own that infrastructure end to end
• You’ll be the architect and the primary builder for Salesforce and everything wired into it: deal desk and CPQ, usage-based billing, partner reporting, and the agents we’re putting on top of all of it
• The work rarely arrives scoped
• It usually starts as one sentence from a sales leader or the CFO about an outcome they need, and you come back with a plan, a timeline, and a system
• If you want to design the machine rather than operate someone else’s, this is the role
• Own the architecture of Merge’s GTM systems (Salesforce object model, automation, permissions, data quality, sandbox and release governance) and be accountable for whether they’re reliable, not just how they’re configured
• Architect and ship net-new builds: CPQ and deal desk, quote-to-cash with Finance, and usage-based billing across product lines
• Build systems that hold. The measure is what keeps running when you’re not touching it: automation with validation, monitoring, and test coverage in front of it, rather than workflows that need babysitting or re-fixing the same breakage every quarter
• Own change management end to end, not just the build. Project plans that work backwards from a go-live date, enablement for the teams who have to use the thing, legal and security intake, and a written record stakeholders can find without asking you
• Own the systems roadmap on a quarterly and annual horizon. Sit close enough to sales strategy and pipeline that when GTM direction moves, the systems implications are part of the decision rather than the cleanup
• Build with AI as the default method. Claude Code and agentic tooling to design, build, and audit systems; production agents that take real work off the GTM org’s plate; and the judgment to know which problems are worth an agent and which aren’t
• Own the GTM vendor stack: evaluation, procurement, implementation, and renewal negotiation
• Multiply the team. Documentation, permissioning, and tooling good enough that RevOps can triage and ship without you in the loop

Benefits

• Healthcare
• Unlimited PTO
• Parental Leave
• 401k

Project and stakeholder management as a real strength. You plan backwards from deadlines, write in the language of the person reading, and surface slipped timelines before anyone has to askComfort operating in ambiguity as the default: you take a half-formed ask from an exec, return a scoped plan, and drive it without being managed through it5-8+ years in RevOps, business systems, or GTM engineering, including 3+ owning a Salesforce instance as its architect rather than its adminAI-native as a working method rather than a curiosity. You build and solution with Claude Code and agentic tooling daily, and you’ve shipped AI agents and automations that run in production with real users rather than demosA bias toward durable automation. You build things that hold under change, with validation, monitoring, and tests, rather than workflows that need you in the loop to keep workingHands-on quote-to-cash: CPQ evaluation or implementation, approval and rate-table design, and a billing system wired to real usage data. Usage-based or hybrid pricing strongly preferredComfortable with AI-written code. You don’t need to write Python or SQL from scratch, but you can read it, reason about what it’s doing, direct an AI assistant toward the right approach, and verify the output is correct before it touches a live system. The correctness is yours either wayYou’ve run change management end to end on a system the revenue org depends on, whether that’s the CRM, CPQ, billing, or the CS platform, including the migration, the enablement, and the cutover, without stopping the business while you did itVendor evaluation and procurement experienceMarketplace or partner-sourced revenue (AWS, Tackle) and rev-share reportingB2B SaaS or developer tools, ideally multi-product with more than one pricing modelClay, n8n, or hosted orchestration platforms for running agents and automations in productionData warehouse, dbt, or BI experience; event-driven system design