Senior Revenue Operations Manager

PredictHQ

San Francisco (CA)

Hybrid

USD 140,000 - 210,000

Full time

2 days ago

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Benefits offered by this job

Health Insurance

Birthday Leave

Family & Friends Day Leave

Training & development

Parental leave (10 weeks)

Flexible work arrangements

Hybrid work environment

Stock options

$500 home office stipend

Job summary

PredictHQ seeks a Senior Revenue Operations Manager in San Francisco to own the GTM model across Sales, Marketing, Solutions Engineering, and Support. You will ensure the customer journey framework is accurate in practice and run a standing cadence of reporting and forecast reviews for leadership.

Based in SF with a hybrid work approach, you will collaborate with the Sales Director, VP Marketing, and CFO, build reports in Salesforce, and drive data quality. Applicants must be U.S.

Qualifications

5+ years in Revenue Ops, Sales Ops, or Marketing Ops at a B2B SaaS company.
Hands-on Salesforce experience: build reports, data hygiene, and Flows.
Ability to diagnose process issues in the field without redesign.
Strong analytical skills turning messy data into a narrative for non-technical stakeholders.
Efficient with AI automation to handle routine tasks.
Experience across the full customer journey from Marketing to Sales to Implementation.
Ability to run a standing reporting cadence for multiple stakeholders.
Judgment to distinguish execution problems from design problems.

Responsibilities

Customer journey: ensure all stages work as designed and flag drift.
Systems & tools: own Salesforce end-to-end; data quality and adoption.
Reporting & forecasting: regular cadence for five stakeholders; support forecast process.
Planning: collaborate on Revenue Architecture Planning with Sales Director and CFO.
Accountability & rigor: call out targets not matching data; quarterly reviews.

Skills

Revenue Operations

Sales Operations

Marketing Operations

Salesforce

Gong

Outline

Data analysis

Reporting cadence

Problem solving

AI automation

Cross-functional collaboration

Stakeholder management

Process diagnosis

Education

BA/BS

Tools

Salesforce

Gong

Outline

Job description

About PredictHQ

AI and forecasting systems have a blind spot: the real-world conditions that shift demand land as surprises instead of signals. PredictHQ closes that gap. We're the real-world context platform trusted by some of the world's largest enterprises, including Uber, Expedia, and CVS, explaining more than 60 percent of real-world demand variability so businesses can make high-stakes decisions on pricing, staffing, and inventory with confidence.

Our Values

PredictHQ is about teamwork to achieve huge things. We are building innovative and complex products, so our empathetic, hard-working culture is key to our success. We are proactive in helping our teammates grow and thrive in their careers, as well as making sure everyone can put their family and friends first.

Job Purpose:

PredictHQ's go-to-market motion runs on a six-stage, high-touch customer journey: Awareness - Education, Selection - Commit, Onboarding - Production, Adoption - Impact, Expansion, and Renewal.

As Senior Revenue Operations Manager, you will own the model and ensure it is being followed across Sales, Marketing, Solutions Engineering, and Support, catch the gap between what's documented and what's actually happening in the field, and run a standing reporting and variance cadence that gives leadership a reliable view of both. You will work directly with the Sales Director, VP Marketing, Solutions Engineering Manager, Director of Data Quality, and CFO, each of whom depends on this role for a different view into the same system.

Your first 90 days are focused on three things: verifying the customer journey model holds up as each stage goes live, standing up a reporting cadence every stakeholder actually uses, and closing the specific adoption gaps that surface once real deals run through the new process. Success is a team that just gets on with it, backed by systems that work, with nothing unclear and nothing slowing them down.

What You'll Do

Customer journey

Make sure every stage of the customer journey across Sales, Marketing, Solutions Engineering, and Support is working the way it's designed to, and call out where reality drifts from the plan
Own the Customer Journey documentation, ensuring it is accurate and up to date as things change in the field

Systems & tools

Own the Salesforce CRM end to end: data quality, configuration, simplification, standardization and adoption across the team
Manage the GTM tech stack day-to-day: tool admin, integrations, and vendor evaluation across Salesforce, Gong, Outline, and other products

Reporting & forecasting

Run a regular reporting cadence for five stakeholders (Sales Director, VP Marketing, SE Manager, Director of Data Assurance, CFO), each getting the view into pipeline, conversion, and revenue that's relevant to them
Support the Sales Director's weekly forecast process

Planning

Partner with the Sales Director and CFO on Revenue Architecture Planning across acquisition, retention, and expansion
Feed into capacity modelling: jobs to be done, territory and routing, quota, and SLA s

Accountability & rigor

Call out any targets that don't hold up against real data and challenge them before launch
Deliver a thorough quarterly targets-vs-actuals review across all six stages, being clear about what's an execution problem versus a flaw in the model itself

What You'll Bring

5+ years in a Revenue Operations, Sales Operations, or Marketing Operations role at a B2B SaaS company
Hands-on Salesforce experience: you can build reports, manage data hygiene, and configure Flows without needing an admin to do it for you
Comfort operating inside a system someone else designed: you can diagnose where a process isn't holding up in the field without needing to redesign it first
Strong analytical skills; comfortable with messy, live data and confident turning it into a clear narrative for non-technical stakeholders
Efficiency-driven: Uses AI automation to handle routine tasks and focus on creative problem-solving.
Experience across the full customer journey, from Marketing to Sales to Implementation
Comfortable running a standing reporting cadence for multiple functional stakeholders with different needs, spanning sales, marketing, technical, and finance audiences
The judgment to distinguish an execution problem from a design problem, and the communication skills to raise either one directly without getting caught in the middle

Bonus Points

Experience in high-touch land and expand GTM motions
Familiarity with Clay, Gong, or similar revenue tech
Comfortable operating at startup pace, with limited processes, even where the core mandate is implementation rather than 0-to-1 build

General

BA/BS required
Applicants for this position must be a US citizen or have a valid United States work visa.
Ensure that all activities are conducted in accordance with internal policies and procedures, applicable legislation, rules and standards, including relevant Acts, Advertising Standards Authority rules and regulations, and industry body requirements.
Based in San Francisco, this role follows our hybrid approach - combining the flexibility of working from home with time in the office to foster team connection and collaboration.

Benefits