Senior Retirement and Benefits Specialist

AvantGarde, LLC Career Center; Washington (District of Columbia); Remote; USD 95,000 - 140,000; Full time

Job summary

AvantGarde, LLC seeks a full-time Senior Retirement and Benefits Specialist to support the U.S. Department of Health and Human Services (HHS) with retirement and benefits program administration, counseling, and processing.

This telework-approved role serves as a subject matter expert ensuring compliance and delivering timely guidance to employees and managers. The position emphasizes complex case management, cross-functional coordination, and accurate records management across systems such as

Responsibilities

• Provide expert retirement and benefits program support, guidance, and customer service to employees, managers, annuitants, eligible family members, former employees, survivors, and beneficiaries, ensuring timely, accurate, and professional responses to inquiries.
• Interpret and apply Federal retirement and benefits laws, regulations, policies, and procedures related to programs including FERS, CSRS, FERCCA, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, FSAFEDS, and other related employee benefit programs.
• Research and resolve complex retirement and benefits issues by analyzing policies, regulations, and guidance and coordinating with external agencies and organizations, including OPM, TSP, and SSA, as appropriate.
• Receive, review, compile, process, and track retirement and benefits actions utilizing automated systems, including eOPF, DFAS, EWITS, DPRW, and related applications, while maintaining accurate records and case documentation.
• Conduct new employee orientations, benefits briefings, training sessions, and presentations on retirement, benefits, and employee entitlement programs; coordinate presentations and outreach activities with external program representatives as needed.
• Maintain case management and tracking systems, provide timely status updates on assigned actions, and ensure accurate records management and completion of workload requirements in accordance with established service standards.
• Coordinate effectively with managers, HR staff, program officials, and external stakeholders while managing multiple priorities, competing deadlines, and mission-critical requirements.
• Perform other duties as assigned

Job description

POSITION SUMMARY

AvantGarde, LLC (AG) seeks a full-time Senior Retirement and Benefits Specialist to support the U.S. Department of Health and Human Services (HHS) by providing retirement and benefits program administration, employee counseling, case management, and benefits processing services. The incumbent serves as a subject matter expert in Federal retirement and benefits programs, ensuring compliance with applicable laws, regulations, and agency policies while providing guidance and support to employees, managers, annuitants, and beneficiaries. This is a telework-approved position that supports HHS human resources operations and mission requirements.

The WORK

• Provide expert retirement and benefits program support, guidance, and customer service to employees, managers, annuitants, eligible family members, former employees, survivors, and beneficiaries, ensuring timely, accurate, and professional responses to inquiries.

• Interpret and apply Federal retirement and benefits laws, regulations, policies, and procedures related to programs including FERS, CSRS, FERCCA, TSP, FEHB, FEDVIP, FEGLI, FLTCIP, FSAFEDS, and other related employee benefit programs.

• Research and resolve complex retirement and benefits issues by analyzing policies, regulations, and guidance and coordinating with external agencies and organizations, including OPM, TSP, and SSA, as appropriate.

• Receive, review, compile, process, and track retirement and benefits actions utilizing automated systems, including eOPF, DFAS, EWITS, DPRW, and related applications, while maintaining accurate records and case documentation.

• Conduct new employee orientations, benefits briefings, training sessions, and presentations on retirement, benefits, and employee entitlement programs; coordinate presentations and outreach activities with external program representatives as needed.

• Maintain case management and tracking systems, provide timely status updates on assigned actions, and ensure accurate records management and completion of workload requirements in accordance with established service standards.

• Coordinate effectively with managers, HR staff, program officials, and external stakeholders while managing multiple priorities, competing deadlines, and mission-critical requirements.

• Perform other duties as assigned