Senior Retention Product Manager: AI-Driven Growth

present of AI; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Jerry is hiring a Senior Product Manager, Retention to own the post-purchase customer journey in car insurance, from document checks to renewals and re-shopping across 100+ insurers.

You’ll design AI-enabled experiences that handle most inquiries, while knowing when to step in with human, compassionate support to retain customers.

Focus on measuring flows, improving retention, and delivering fast shipping with a clear ownership mindset in a fast-growing startup.

Qualifications

• ≈5 years in consulting, banking, venture capital or building consumer products at a fast-growing startup.
• Strong consumer product instincts; can dig into messy data alone.

Responsibilities

• Own the post-purchase flow: documents, payments, policy changes, renewals and re-shopping, plus support when issues arise.
• Study automated support and renewal journeys; read data on where customers drop off or call for help.

Skills

Consumer product instincts

Data analysis

Ownership

Fast shipping

Job description

Jerry is hiring a Senior Product Manager, Retention to own the post-purchase customer journey in car insurance, from document checks to renewals and re-shopping across 100+ insurers.

You’ll design AI-enabled experiences that handle most inquiries, while knowing when to step in with human, compassionate support to retain customers.

Focus on measuring flows, improving retention, and delivering fast shipping with a clear ownership mindset in a fast-growing startup.