Senior Product Manager, Retention (5M to 50M users)

present of AI; San Francisco (CA); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Jerry is hiring a Senior Product Manager, Retention to own the post-purchase customer journey in car insurance, from document checks to renewals and re-shopping across 100+ insurers.

You’ll design AI-enabled experiences that handle most inquiries, while knowing when to step in with human, compassionate support to retain customers.

Focus on measuring flows, improving retention, and delivering fast shipping with a clear ownership mindset in a fast-growing startup.

Formación

• ≈5 years in consulting, banking, venture capital or building consumer products at a fast-growing startup.
• Strong consumer product instincts; can dig into messy data alone.

Responsabilidades

• Own the post-purchase flow: documents, payments, policy changes, renewals and re-shopping, plus support when issues arise.
• Study automated support and renewal journeys; read data on where customers drop off or call for help.

Conocimientos

Consumer product instincts

Data analysis

Ownership

Fast shipping

Descripción del empleo

Senior Product Manager, Retention (5M to 50M users)

This role owns what happens after a customer buys a car insurance policy: checking documents, payments, policy changes, renewals and re-shopping, and support when something goes wrong. The posting asks for about five years in consulting, banking, venture capital or building consumer products at a fast-growing startup. A strong candidate has good consumer product instincts, can dig into messy data alone, and moves fast with a real sense of ownership.

How it fits the AI era

The company already resolves most customer questions through AI and automation and sells many policies without a person involved. That means a product manager here designs the moments AI handles well and the moments where a customer needs clear, caring help. Judgment about trust, timing and what makes a customer stay remains human work.

How it builds AI experience

Someone in this role would work on a product where AI and automation already handle a large share of support and sales, so they would learn how to set up, measure and improve those flows. To build this experience beforehand, study how automated support and renewal journeys succeed or fail, and practice reading data on where customers drop off or call for help. Insurance marketplace knowledge helps, since the app compares many insurers and the post-purchase stage is where loyalty is won.

Worth showing

• Retention or lifecycle product wins
• Consumer product ownership at a startup
• Self-serve data analysis
• Fast shipping with measurable results

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Jerry

A free app that uses AI to shop car insurance across 100+ insurers, per the company, and manage the rest of car ownership, maintenance, recalls and refinancing, in one place.