Senior Retail Tech Operations Leader

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program

401(k) with match

Life insurance

Pet Insurance

Employee discounts

Paid holidays & vacation

Job summary

Toshiba Global Commerce Solutions is seeking a Senior Manager, Retail Technical Operations (RTO) to lead the RTO engineering team, ensure deployment readiness, and drive successful retail solution delivery for multiple customers. The role blends people leadership with technical governance across deployment lifecycle.

Responsibilities include ownership of readiness standards, risk management, and executive communications, while coordinating with Product Engineering, customer environments,

Qualifications

• Leadership and people management skills
• Strong communication and executive messaging
• Experience with deployment and program governance

Responsibilities

• Lead RTO engineering team and manage performance and development
• Own deployment readiness, testing, pilots, and go-live decisions
• Oversee multiple concurrent deployments across platforms and regions
• Manage escalation processes and drive permanent solutions to critical issues
• Engage with customers, executives, and cross-functional stakeholders to align on scope, risk, and timelines
• Define and report operational metrics and drive continuous improvement

Job description

Toshiba Global Commerce Solutions is seeking a Senior Manager, Retail Technical Operations (RTO) to lead the RTO engineering team, ensure deployment readiness, and drive successful retail solution delivery for multiple customers. The role blends people leadership with technical governance across deployment lifecycle.

Responsibilities include ownership of readiness standards, risk management, and executive communications, while coordinating with Product Engineering, customer environments,