Manger Retail Quality

Renewal by Andersen Metro & Midwest; Cottage Grove (MN); On-site; USD 111,000 - 172,000; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

PTO & Holidays

Maternity/Parental leave

Career growth opportunities

Job summary

Andersen Corporation is seeking a Senior Director of Retail Operations to lead reordering processes, drive continuous improvement, and resolve escalated issues across regional teams, manufacturing, and supply chain. You will champion customer experience and cost-saving initiatives while guiding cross-functional leaders to deliver world-class service.

The role focuses on strategic planning, collaboration withLegal, IT, Marketing and Sales, and delivering operational excellence in a fast-paced

Qualifications

• Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp.
• Strong conflict management, negotiating and influencing skills.
• Excellent verbal and written communication skills.
• Outstanding business and financial acumen with budgeting and forecasting experience.

Responsibilities

• Drives alignment for significant financial decisions impacting quality and customer experiences; acts as lead liaison between retail and internal teams to resolve escalated reorder issues.
• Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience and reduce costs.
• Collaborate with regional managers, quality, supply chain, logistics and leadership across RBA on strategy to drive customer experiences and reduce cost to serve.
• Direct multiple functions and/or strategic corporate initiatives/projects.
• Create a collaborative framework with all functions to deliver customer solutions to retailers that create a competitive advantage.
• Identify and implement technology-based solutions that drive efficiency gains and enhance the customer experience.
• Develop, prioritize, lead and implement strategic plans and programs to promote long term improvements to customer experience.
• Other as outlined by Senior Director Retail Ops

Skills

Negotiation

Communication

Leadership

Financial acumen

Education

Bachelor's degree in Business or related field

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Position Purpose:

Increase sales revenue and customer experience by leading reordering functions, continuous improvement activities and/or RBA initiatives. Responsible for engaging with regional teams, Operations leaders, RBA Retailers, manufacturing and supply chain to resolve complex and escalated issues, delivering on our brand promise. Responsible for working cross functionally on a regular basis to resolve issues, identify and implement customer experience and cost saving opportunities. Actively work as a customer advocate across the network. Define, deliver and direct operational and strategic needs for RBA retail quality experience. Responsible for leading leaders and creating a world-class customer experience.

Position Responsibilities:

• Drives alignment for significant financial decisions impacting quality and customer experiences utilizing strong negotiation and persuasion skills. Acts as a lead liaison between retail and the RBA internal, legal department, logistics, supply chain and sales, providing resolution to escalated reorder issues.
• Manage continuous improvement & warranty/service policy initiatives and training programs to improve customer experience, reduce costs, and improve retail experience.
• Collaborate with regional managers, quality team, supply chain, logistics and business team leadership across RBA on strategy to drive excellent customer experiences, supporting retail programs while reducing the cost to serve our customers.
• Direct multiple functions and / or strategic corporate initiatives/projects.
• Create a collaborative framework with all functions or RBA (Business Unit Leadership, RD&I, Manufacturing, Quality, Legal, IT, Marketing and Sales) to deliver customer solutions to our retailers that create a competitive advantage and leverage insights garnered from Field Operations activity.
• Identify and implement technology based solutions that drive efficiency gains and enhance the customer experience.
• Develop, prioritize, lead and implement strategic plans, projects, and programs to promote long term continuous product, process and system improvements to improve customer experience.
• Other as outlined by Senior Director Retail Ops

Direction of Others:

Describe oversight, guidance and/or work direction provided and type of positions being directed (employees, contractors, etc.) Leads and manages multiple functions and /or strategic initiatives locally and /or across various regions

Drives employee engagement in a highly demanding, complex and stressful functional area.

Directs and develops project leaders through training, mentoring, performance feedback and salary administration. Interprets and administers company policies and procedures.

Qualification, Skill and/or Competency Requirements

• Four year degree in Business/related discipline and/or 8 years of business experience, with 5 or more years in a supervisory or management capacity; or an equivalent combination of education and exp
• Strong conflict management, negotiating and influencing skills
• Outstanding collaborator with the demonstrated ability to build partnerships with leaders across the Enterprise.
• Excellent verbal and written communication skills
• Demonstrated ability to identify business opportunities, develop strategic plans and facilitate issue resolution.
• Outstanding business and financial acumen as demonstrated by effective budgeting, forecasting and talent acquisition and management
• Expert ability to effectively forecast, plan, anticipate and conduct financial analysis

PAY RANGE:

$111,137.00 - $172,263.00

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.