Senior Retail Print & Shipping Lead

FedEx Office; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office in Plano, TX seeks a Lead Consultant to deliver an exceptional customer experience across print, signs & graphics, and shipping. You will take orders, quote pricing, and produce complex jobs while coordinating store activities and guiding colleagues.

Responsibilities include managing production flow, leading digital imaging tasks, scheduling, and ensuring quality throughout the process. Strong communication and teamwork are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the POS terminal, handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting.
• Follows fedex office SOPs and safety policies.
• Provides customer service by determining appropriate shipping methods and informing customers of products, routes, and rates.
• Ensures quality customer service by providing packaging services and information about products and services.
• Assembles parcels and prepares goods for shipping.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Plano, TX seeks a Lead Consultant to deliver an exceptional customer experience across print, signs & graphics, and shipping. You will take orders, quote pricing, and produce complex jobs while coordinating store activities and guiding colleagues.

Responsibilities include managing production flow, leading digital imaging tasks, scheduling, and ensuring quality throughout the process. Strong communication and teamwork are essential in this fast-paced environment.