Senior Retail Operations Analyst - Houston (Onsite)

Chariotenergy; Houston (TX); On-site; USD 80,000 - 115,000; Full time

Job summary

Chariot Energy, based in Houston, Texas, seeks a Sr Operations Analyst to oversee day-to-day workflow and manage complex exception handling. The role focuses on improving billing, customer experience, and reporting through cross-functional collaboration.

The ideal candidate has 5+ years in Retail Operations in deregulated energy markets, with advanced Excel skills and a data-driven mindset to ensure KPI delivery and regulatory compliance. On-site, in Houston.

Qualifications

• 5+ years’ working experience in Retail Operations in multiple energy markets across ERCOT, NYISO and PJM.
• Experience in retail energy market required.
• Capable of acquiring and scrutinizing data with minimal supervision, able to analyze scenarios and recommend a course of action or remediation.
• Advanced proficiency with Excel and other MS Office Suite.
• Bachelor's degree in Business, Finance, Accounting, or related field, or 5 years of directly related relevant experience in Retail Operations in lieu of a degree.

Responsibilities

• Investigate discrepancies in work processes and address issues with cross-functional teams.
• Develop and implement controls and reporting, pilot to automated processes.
• Coordinate with cross-functional teams to analyze and adjust processes for accuracy and efficiency.
• Establish controls to bridge identified gaps across business units.
• Assist in requirements gathering and QA testing for new development to improve billing, customer experience and reporting.
• Conduct ad hoc analysis to support data-driven decision-making.
• Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
• Assist with project planning, testing and implementation of automated processes.
• Adhere to Retail Market Guide protocols as set forth by ERCOT.

Skills

Analytical

Stakeholder engagement

Effective communication

Agility

Education

Bachelor's degree in Business/Finance/Accounting

Tools

Excel

MS Office Suite

SQL

Job description

Chariot Energy, based in Houston, Texas, seeks a Sr Operations Analyst to oversee day-to-day workflow and manage complex exception handling. The role focuses on improving billing, customer experience, and reporting through cross-functional collaboration.

The ideal candidate has 5+ years in Retail Operations in deregulated energy markets, with advanced Excel skills and a data-driven mindset to ensure KPI delivery and regulatory compliance. On-site, in Houston.