Senior Retail Manager — Lead, Develop & Drive Results

Socket.dev; Annapolis (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Apple Retail in Annapolis invites a Senior Manager to lead a team, including Managers, and partners with the Store Leader to drive performance and business priorities. You will recruit, train, develop, and retain a diverse, high-performing team, while delivering exceptional customer service and implementing the store's operational strategy.

As a role model for inclusive leadership, you will address escalations, uphold company policies, and ensure a safe, respectful environment.

Qualifications

• Be available to work a schedule based on business needs, including nights, weekends, and holidays.
• Be proficient in written and spoken English.
• Have 3 years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead a team including Managers, ensuring development and performance goals.
• Recruit, train, develop, and retain a diverse, high-performing team.
• Engage in Floor Leadership, drive priorities and customer service excellence.
• Address escalations and partner with leadership on strategy and decisions.
• Uphold policies, protect assets, and foster an inclusive environment.

Skills

Leadership

Communication

Analytics

Job description

Apple Retail in Annapolis invites a Senior Manager to lead a team, including Managers, and partners with the Store Leader to drive performance and business priorities. You will recruit, train, develop, and retain a diverse, high-performing team, while delivering exceptional customer service and implementing the store's operational strategy.

As a role model for inclusive leadership, you will address escalations, uphold company policies, and ensure a safe, respectful environment.