Senior Retail Fulfillment Specialist (Hybrid)

Dr.-Squatch; Los Angeles (CA); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with Squatch match

PTO

Free products

Job summary

Dr. Squatch is seeking a Sr. Retail Fulfillment Associate to manage end-to-end retail fulfillment for major accounts from our Marina Del Rey, CA base.

This hybrid role reports to the Associate Director, Retail Fulfillment and offers base compensation of $80,000-$98,000 with benefits. You will build reports for OTIF and fill rate, analyze retailer performance, coordinate with 3PLs and internal teams, and drive improvements in inventory allocation and order visibility.

Qualifications

• 4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.
• Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, UNFI.
• Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance.
• Advanced Excel skills; experience with business intelligence or reporting tools is preferred.
• 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement.
• 2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.
• Strong knowledge of freight, routing, retailer compliance, and shipping documentation.
• Excellent written and verbal communication skills, with the ability to turn data into clear actions.

Responsibilities

• Manage end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
• Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.
• Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive corrective actions.
• Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
• Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.
• Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.
• Monitor open and in-transit orders and proactively communicate delivery, inventory, and service risks.
• Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.

Job description

Dr. Squatch is seeking a Sr. Retail Fulfillment Associate to manage end-to-end retail fulfillment for major accounts from our Marina Del Rey, CA base.

This hybrid role reports to the Associate Director, Retail Fulfillment and offers base compensation of $80,000-$98,000 with benefits. You will build reports for OTIF and fill rate, analyze retailer performance, coordinate with 3PLs and internal teams, and drive improvements in inventory allocation and order visibility.