Senior Retail Fulfillment Associate

Dr.-Squatch; Los Angeles (CA); Hybrid; USD 80,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with Squatch match

PTO

Free products

Job summary

Dr. Squatch is seeking a Sr. Retail Fulfillment Associate to manage end-to-end retail fulfillment for major accounts from our Marina Del Rey, CA base.

This hybrid role reports to the Associate Director, Retail Fulfillment and offers base compensation of $80,000-$98,000 with benefits. You will build reports for OTIF and fill rate, analyze retailer performance, coordinate with 3PLs and internal teams, and drive improvements in inventory allocation and order visibility.

Qualifications

• 4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.
• Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, UNFI.
• Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance.
• Advanced Excel skills; experience with business intelligence or reporting tools is preferred.
• 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement.
• 2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.
• Strong knowledge of freight, routing, retailer compliance, and shipping documentation.
• Excellent written and verbal communication skills, with the ability to turn data into clear actions.

Responsibilities

• Manage end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
• Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.
• Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive corrective actions.
• Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
• Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.
• Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.
• Monitor open and in-transit orders and proactively communicate delivery, inventory, and service risks.
• Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.

Job description

Why We Exist and What We Do:

At Dr. Squatch ( www.drsquatch.com ), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified BCorp in 2023. Weare looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

About the Role:

We are seeking a Sr. Retail Fulfillment Associate to support end-to-end retail fulfillment for major national, regional, club, and distributor accounts.

This role will report to the Associate Director, Retail Fulfillment.

This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA.

The anticipated base compensation for this role will be $80,000 - $98,000. Compensation will be commensurate with the candidate's experience and local market rates.

What You'll Do:

• Manage end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
• Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and3PL performance.
• Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive correctiveactions.
• Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
• Monitor chargebacks and deductions, gather documentation, support disputes, and address recurringcauses.
• Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, andescalations.
• Monitor open and in-transit orders and proactively communicate delivery, inventory, and service risks.
• Improve fulfillment processes and support retailer onboarding, routing-guide, and compliancerequirements.

About You:

• 4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.
• Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix,Kroger, Albertsons, KeHE, and UNFI.
• Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, andservice performance.
• Advanced Excel skills; experience with business intelligence or reporting tools is preferred.
• 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation,capacity, and continuous improvement.
• 2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.
• Strong knowledge of freight, routing, retailer compliance, and shipping documentation.
• Excellent written and verbal communication skills, with the ability to turn data into clear actions.
• A self-starter who works with urgency, takes ownership, supports the team, and is interested in health, wellness, andpersonal care.

#LI-FULLTIME #LI-ONSITE

Who We Are:

Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We areTeam Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership.

We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!

For Applicants with Disabilities.Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.

As set forth in Dr. Squatch’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.