Senior Retail Analytics & Process Optimization Specialist

MJK Connections LLC; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Sunward in Albuquerque, NM seeks a Retail Analyst to empower the division with data-driven insights, modeling member behavior and workflows to drive efficiency and loyalty. You will build dashboards, translate findings into actionable strategies, and collaborate with leadership to implement improvements across branches and the contact center.

The role focuses on analyzing performance data, optimizing processes, and delivering measurable improvements in member experiences and revenue growth.

Qualifications

• Minimum 4 years' experience in product/process analysis, data analysis, business analysis, or a similar role.

Responsibilities

• Analyze inefficient processes, design streamlined workflows and improve processing times to enhance the member experience and boost efficiency.
• Recommend process improvements and craft data-driven solutions that streamline workflows, improve processing times, and reduce member friction.
• Evaluate and update job aids and procedures for efficiencies, based on data analysis and member feedback.
• Update procedures and review dates for department staff including content management in the credit union's knowledge base.
• Create and visualize complex data into actionable insights to tell the story behind the numbers, enabling stakeholders to make data-driven decisions.
• Analyze member behavior and trends to uncover opportunities for personalized experiences, stronger loyalty, and revenue growth.
• Upload data into analytic dashboards or prebuilt workbooks.
• Analyze data for trends and communicate to relevant staff.

Skills

SQL

Tableau

Power BI

Excel

Python

R

GA4

AdWords

Tag Manager

Data analysis

Education

Bachelor's degree in business, economics, statistics, information technology, or related field

Tools

Tableau

Power BI

Excel

Python

R

Job description

Sunward in Albuquerque, NM seeks a Retail Analyst to empower the division with data-driven insights, modeling member behavior and workflows to drive efficiency and loyalty. You will build dashboards, translate findings into actionable strategies, and collaborate with leadership to implement improvements across branches and the contact center.

The role focuses on analyzing performance data, optimizing processes, and delivering measurable improvements in member experiences and revenue growth.