Senior Retail Advisor & Product Specialist

Comcast; Normal (IL); On-site; USD 27,000 - 389,000; Full time

Job summary

Comcast is seeking a Retail Service Consultant 3 (RSC 3) in Illinois to deliver an exceptional customer experience while driving sales and mentoring peers. The role combines product expertise, consultative selling, and strong teamwork within a fast-paced retail environment.

The RSC 3 will stay current on Comcast products, support customers through transactions, and contribute to store performance, culture, and customer journey improvements.

Qualifications

• Experience delivering best-in-class customer experiences in a retail setting.
• Strong consultative selling skills and product knowledge.
• Ability to mentor peers and support store operations.

Responsibilities

• Deliver demonstrations and consultative selling experiences for Comcast products.
• Listen to customers and tailor solutions to meet needs.
• Drive sales and customer satisfaction while meeting revenue targets.
• Assist customers with payments, exchanges, and service fulfillment.
• Collaborate with teammates to share best practices and ensure store excellence.
• Mentor new employees to build capability and confidence.

Skills

Customer focus

Communication

Sales knowledge

Problem solving

Teamwork

Adaptability

Professionalism

Listening

Time management

Mobile expertise

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Consultant 3 (RSC 3) in Illinois to deliver an exceptional customer experience while driving sales and mentoring peers. The role combines product expertise, consultative selling, and strong teamwork within a fast-paced retail environment.

The RSC 3 will stay current on Comcast products, support customers through transactions, and contribute to store performance, culture, and customer journey improvements.