Retail Sales Lead

Comcast; Normal (IL); On-site; USD 27,000 - 389,000; Full time

Job summary

Comcast is seeking a Retail Service Consultant 3 (RSC 3) in Illinois to deliver an exceptional customer experience while driving sales and mentoring peers. The role combines product expertise, consultative selling, and strong teamwork within a fast-paced retail environment.

The RSC 3 will stay current on Comcast products, support customers through transactions, and contribute to store performance, culture, and customer journey improvements.

Qualifications

• Experience delivering best-in-class customer experiences in a retail setting.
• Strong consultative selling skills and product knowledge.
• Ability to mentor peers and support store operations.

Responsibilities

• Deliver demonstrations and consultative selling experiences for Comcast products.
• Listen to customers and tailor solutions to meet needs.
• Drive sales and customer satisfaction while meeting revenue targets.
• Assist customers with payments, exchanges, and service fulfillment.
• Collaborate with teammates to share best practices and ensure store excellence.
• Mentor new employees to build capability and confidence.

Skills

Customer focus

Communication

Sales knowledge

Problem solving

Teamwork

Adaptability

Professionalism

Listening

Time management

Mobile expertise

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Consultant 3 (RSC 3) is an experienced retail expert responsible for delivering a best-in-class customer experience while driving sales performance, providing peer mentorship, and modeling operational excellence. RSC 3 employees serve as trusted product specialists, culture carriers, and team collaborators who support customer engagement, elevate store performance, and help newer team members build capability. RSC 3 team members demonstrate advanced product knowledge, strong consultative selling skills, and serve as subject-matter resources for customer experience, retail operations, and Comcast's full product suite.

Job Description

Sales Results & Experience-Oriented Sales Excellence & Customer Experience

• Serve as a passionate ambassador for Comcast products and services by delivering compelling demonstrations and consultative selling experiences.
• Take a proactive, customer-first approach in every interaction by listening attentively and tailoring solutions.
• Drive sales performance by consistently achieving experience-related behaviors and meeting or exceeding revenue and customer satisfaction goals.
• Help customers make informed decisions and feel confident in their purchases.

Product Expertise & Service

• Provide knowledgeable product support to ensure customers understand and use Comcast solutions effectively.
• Stay current on new products, promotions, and service enhancements.
• Proactively retain customers by resolving concerns and identifying opportunities to increase product value.
• Execute a variety of interactions including processing payments, exchanges, equipment transactions, and service fulfillment.

Team Support & Ambassadorship Professionalism & Team Collaboration

• Demonstrate integrity, professionalism, and a positive demeanor in all customer and team interactions.
• Collaborate with peers to share best practices, support team goals, and contribute to a positive store culture.
• Exhibit adaptability and resilience in a fast-paced retail environment.

Mentorship & Support

• Provide frequent peer mentorship to new employees to help establish skills, confidence, and service excellence.
• Act as a resource on the floor for product knowledge and system/tool questions.

Training & Compliance

• Maintain expert-level knowledge of Comcast's full product suite and competitive positioning.
• consistently execute training requirements and actively engage in team huddles and NPS routines.
• Serve as the store subject-matter expert for all new go-to-market strategies.

Competencies

• System Proficiency
• CX Education
• Time Management
• Peer Mentor
• Communication
• Adaptability
• Listening
• CX Engagement
• Mobile Expert

Disclaimer This description outlines the general nature and level of work expected and is not a comprehensive list of all duties or qualifications.

Skills Accountability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Respect Diversity, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation Base Pay: $19.50 Total Target Compensation (Base Pay plus Targeted Commission): $28.63

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.