Head of Restoration Operations & Growth

ServiceMaster Restore; Baton Rouge (LA); Hybrid; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Health insurance

Paid time off

Vision insurance

Company car

Competitive salary

Dental insurance

Employee discounts

Zusammenfassung

ServiceMaster Restore in Baton Rouge is seeking an experienced General Manager to lead all restoration operations, from field execution to financial performance, reporting directly to ownership. This senior role oversees water, fire, mold, pack out, and reconstruction projects.

Responsibilities include leading the full restoration team, optimizing workflows, managing subcontractors and vendors, and ensuring documentation, KPI tracking, and regulatory compliance.

Qualifikationen

• 5+ years in restoration leadership roles.
• Hands-on TPA experience with Alacrity Services and Contractor Connection.
• Experience negotiating with adjusters on insurance claims.
• Proven ability to manage project budgets and read P&L statements.
• Experience coordinating reconstruction subcontractors and managing vendor relationships.
• Track record leading field crews, project managers and administrative staff.
• Excellent written and verbal communication with clients, carriers and ownership.
• Ability to manage multiple priorities in a fast-paced KPI-driven environment.
• Availability for weekends and storm mobilizations as needed.

Aufgaben

• Oversee all restoration projects - water mitigation, fire damage, mold remediation, contents pack out, and reconstruction coordination.
• Optimize workflows, scheduling, and service processes; monitor KPIs to improve efficiency and job throughput.
• Manage reconstruction subcontractors, vendors, fleet, facility needs, and equipment readiness.
• Ensure accurate documentation, reporting, and recordkeeping across all service lines.
• Lead storm-event mobilization, establishing a rapid response plan.
• Ensure jobs are completed on time, on budget, and in compliance with IICRC, regulatory, insurance, and safety standards.
• Maintain a safe, compliant work environment for all staff on every job site.
• Review job documentation, service delivery, and financial compliance and implement corrective actions.

Kenntnisse

Leadership

TPA experience

Budgeting & P&L

Xactimate/Jonas

Client communication

Staff development

Ausbildung

IICRC Certifications (WRT/ASD/AMRT/FSRT/OCT/HST)

Tools

Xactimate

Jonas

Jobbeschreibung

ServiceMaster Restore in Baton Rouge is seeking an experienced General Manager to lead all restoration operations, from field execution to financial performance, reporting directly to ownership. This senior role oversees water, fire, mold, pack out, and reconstruction projects.

Responsibilities include leading the full restoration team, optimizing workflows, managing subcontractors and vendors, and ensuring documentation, KPI tracking, and regulatory compliance.