Senior Restaurant Technology Delivery Lead

Firehouse Subs; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International is seeking a Manager, Restaurant Technology Delivery in Jacksonville, FL. You will lead end-to-end delivery of restaurant technology initiatives, coordinating with Product, Engineering, Operations, and franchise teams to deploy scalable POS, back-of-house, and digital ordering solutions.

The role requires 4+ years in technology delivery, a preferred Bachelor's degree, and hands-on experience with restaurant tech platforms such as Toast and R365.

Qualifications

• 4+ years of experience in technology delivery or related field.
• Bachelor's degree in a related field preferred.
• Experience leading complex technology implementations and multi-location rollouts.
• Hands-on experience with restaurant technology platforms such as POS and back-of-house systems; Toast and R365 a plus.
• Experience coordinating vendors, franchisees, field teams, and cross-functional stakeholders.
• Proficiency with project and product management tools such as Smartsheet, Jira, Monday, Confluence, or equivalent platforms.

Responsibilities

• Lead end-to-end delivery of restaurant technology initiatives from planning through stabilization and transition to ongoing support.
• Manage implementations for Toast, R365, payments, reporting, digital ordering, and related platforms.
• Build rollout plans with milestones, dependencies, risks, owners, and success measures.
• Own the technical product lifecycle for assigned capabilities, including requirements, process design, backlog prioritization, testing, and release planning.
• Lead governance meetings, status reporting, and executive updates.
• Develop strong relationships with franchisees and field teams to translate business outcomes into practical restaurant technology solutions.

Skills

Technology delivery

Product ownership

Project management

Vendor coordination

Cross-functional teams

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Toast

R365

POS systems

Smartsheet

Jira

Monday

Confluence

Job description

Restaurant Brands International is seeking a Manager, Restaurant Technology Delivery in Jacksonville, FL. You will lead end-to-end delivery of restaurant technology initiatives, coordinating with Product, Engineering, Operations, and franchise teams to deploy scalable POS, back-of-house, and digital ordering solutions.

The role requires 4+ years in technology delivery, a preferred Bachelor's degree, and hands-on experience with restaurant tech platforms such as Toast and R365.