Senior Restaurant Supervisor - Drive Guest Experience

Great Escape and Great Escape Lodge; Town of Queensbury (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Great Escape Lodge is seeking a Senior Restaurant Supervisor to lead daily operations at Hurricane Grill & Wings inside the lodge. You will uphold high professionalism, deliver guest satisfaction, drive sales, and maintain cleanliness and food quality.

You will hire, train, and support team members to foster a fun, engaging environment for guests and staff. The role requires ServSafe certifications or intent to obtain within 60 days, P&L budgeting experience, and strong leadership across shifts,

Qualifications

• High school diploma or equivalent.
• ServSafe or Food Safety Certification required, or to be obtained within 60 days of employment.
• ServSafe Alcohol or Alcohol Safety Certification required, or to be obtained within 60 days of employment.
• Minimum of three years of progressive restaurant management experience.
• Knowledge of restaurant management concepts, including labor management, P.O.S. systems, inventory control, safety and sanitation regulations, and labor laws.
• Experience with budgeting and managing profit and loss (P&L).
• Strong organizational and communication skills, both verbal and written.
• Proficient computer skills to include Microsoft Office
• Ability to multitask and take initiative when necessary.
• Flexibility to work weekends, holidays, and various shifts as required.
• Capable of lifting a minimum of 25 pounds.
• Ability to stand, lift, bend, walk throughout the duration of your shift
• Valid driver’s license and a clean driving record.

Responsibilities

• Oversee all restaurant operations at Hurricane Grill & Wings.
• Foster a team-oriented mindset while providing support to other food outlets within the Lodge as needed.
• Ensure compliance with food safety, handling, and storage procedures.
• Maintain high standards for food preparation and service quality.
• Uphold cleanliness and organization within the restaurant to create a positive atmosphere.
• Ensure all locations consistently meet Department of Health standards.
• Manage purchasing for food, equipment, and other essential supplies.
• Achieve the restaurant's financial goals by preparing forecasts and contributing to the budgeting process.
• Implement marketing plans and promotions to drive business.
• Enforce organizational policies and ensure compliance with federal, state, and local laws.
• Maintain adherence to the Hurricane Grill & Wings brand requirements in daily operations.
• Recruit, hire, and train restaurant staff to build an effective team.
• Conduct staff training observations and monitor employee performance.
• Develop meaningful development plans with clear goals for each shift.
• Provide ongoing training and performance feedback to managers and staff.
• Manage employee performance through mentoring, coaching, and discipline when necessary.
• Recognize and celebrate the contributions and achievements of team members.
• Perform any other job duties as assigned by management.

Skills

Organizational skills

Communication skills

Multitasking

Initiative

Microsoft Office

Team leadership

Education

High school diploma or equivalent

Tools

P.O.S. systems

Microsoft Office

Job description

Great Escape Lodge is seeking a Senior Restaurant Supervisor to lead daily operations at Hurricane Grill & Wings inside the lodge. You will uphold high professionalism, deliver guest satisfaction, drive sales, and maintain cleanliness and food quality.

You will hire, train, and support team members to foster a fun, engaging environment for guests and staff. The role requires ServSafe certifications or intent to obtain within 60 days, P&L budgeting experience, and strong leadership across shifts,