Senior Restaurant Operations Manager

Riviera Dining Group; Miami (FL); On-site; USD 100,000 - 105,000; Full time

Job summary

Riviera Dining Group seeks an Assistant General Manager to lead daily operations at HONO in Miami. In the General Manager's absence, the AGM serves as interim GM, overseeing staff development, inventory, purchasing, and guest satisfaction.

The role requires 55–60 hours weekly, with holidays, late nights, and weekends as needed. Candidates should have 3–5 years in a senior role; ServSafe certification is preferred.

Qualifications

• 10+ years of experience in a senior management role
• ServSafe certified
• Ability to manage labor and schedules to meet P&L goals

Responsibilities

• Execute and maintain quality and consistency of food, beverage and service in line with standards
• Provide warm, welcoming, attentive and professional service
• Interact with guests to build loyalty and name recognition
• Resolve guest requests and complaints with poise and empathy
• Manage inventory, safety, sanitation and cleanliness
• Oversee training and development of staff
• Support GM and manage labor through planning and audits
• Assist in achieving restaurant financial goals and cash handling procedures
• Oversee quarterly staff evaluations and vendor relations
• Weekly inventory counts and cost maintenance

Skills

Leadership

Guest service

Operations management

Job description

Riviera Dining Group seeks an Assistant General Manager to lead daily operations at HONO in Miami. In the General Manager's absence, the AGM serves as interim GM, overseeing staff development, inventory, purchasing, and guest satisfaction.

The role requires 55–60 hours weekly, with holidays, late nights, and weekends as needed. Candidates should have 3–5 years in a senior role; ServSafe certification is preferred.