Senior Restaurant Operations Leader

Dairy Queen; Henrietta (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Dairy Queen in Henrietta, Texas is seeking an experienced restaurant leader to oversee all facets of operations, financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. The role emphasizes developing staff, implementing company standards (PRIDE), and achieving the location's game plan in collaboration with the DM.

You will ensure guest service meets company standards, respond to customer concerns, and work with local chambers to grow sales.

Qualifications

• Experience managing restaurant operations and achieving financial targets.
• Ability to develop and implement a game plan with the DM.
• Strong guest service standards and complaint resolution.

Responsibilities

• Oversees and manages all areas of restaurant and makes final decisions on matters of importance.
• Ensures PRIDE systems and routines are incorporated into day-to-day operations.
• Responsible for development and achievement of the restaurant's game plan by working with their DM.
• Ensures guest service in all areas meets company standards.
• Responds to customer complaints, taking prompt action to resolve problems and maintain satisfaction.
• Works with local chamber and schools to increase restaurant sales.
• Staffs, trains and develops assistant managers and hourly employees through orientations and performance reviews.
• Responsible for effective management schedules and staffing for all day parts and sales volumes.
• Manages restaurant P & L to optimize profit, controls COGS, Labor, and Controllables.

Skills

Leadership

People management

Operations management

Guest service

Job description

Dairy Queen in Henrietta, Texas is seeking an experienced restaurant leader to oversee all facets of operations, financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. The role emphasizes developing staff, implementing company standards (PRIDE), and achieving the location's game plan in collaboration with the DM.

You will ensure guest service meets company standards, respond to customer concerns, and work with local chambers to grow sales.