Senior Restaurant Leader: Guest Experience & Growth

Dave & Buster's Inc.; Florence (SC); On-site; USD 61,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Disability

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

Large leadership team

FUN work environment

Grow your career - two brands

Job summary

Dave & Buster's Inc./Main Event Entertainment is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house teams under the General Manager.

You will oversee daily operations, analyze financials, train staff, and ensure an exceptional guest experience while maintaining safety and maximizing revenue in a fast-paced entertainment restaurant environment.

Qualifications

• Must have 5+ years of restaurant/hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen and leadership ability.
• Willing to work weekends, nights and holidays.
• Able to thrive in a fast-paced, noisy environment.

Responsibilities

• Promote positive team member relations and delegate managerial duties to maintain high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs to meet budgets.
• Ensure the execution of staff training programs.
• Ensure staffing levels and management coverage to maximize customer experience.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to standards.

Skills

Restaurant/Hospitality Experience

Cost of goods sold management

Labor management

Business acumen

Team leadership

Weekend/night/holiday availability

Fast-paced environment adaptability

Job description

Dave & Buster's Inc./Main Event Entertainment is seeking a Senior Manager to provide leadership and direction on strategic initiatives and operating standards across front- and back-of-house teams under the General Manager.

You will oversee daily operations, analyze financials, train staff, and ensure an exceptional guest experience while maintaining safety and maximizing revenue in a fast-paced entertainment restaurant environment.