Senior Resources Information Specialist

On Lok; San Francisco (CA); On-site; USD 75,676,000 - 100,891,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Retirement Savings Plan 403(b)

Flexible Spending Account

Commuter Checks

MLA scholarships

Employee Assistance Program (EAP)

Pet Insurance and discounts

Job summary

On Lok 30th Street Senior Center in San Francisco seeks an Information Specialist to provide assessment, information, referral and assistance to older adults and adults with disabilities. You will collect, update and share information on community resources and perform outreach to meet goals.

Work in a team, collaborating with agencies and IOA Information and Assistance. The role requires social service dedication, strong organizational and people skills, and the ability to document data timely.

Qualifications

• Bachelor's degree or High School Diploma required.
• Bilingual in Spanish/Cantonese and English.
• Knowledge of services, facilities, and reimbursement sources available to older/disabled adults and their families.
• Excellent verbal and written communication skills.

Responsibilities

• Utilize quality customer service skills, conduct intakes and need assessment of all clients in order to provide them with information and/or referrals to agencies, resources, or services that match their needs.
• Assist clients in accessing needed services and advocates on their behalf, including but not limited to contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments.
• Provide clients with information and/or translation services. Refer appropriate clients to 30th Street program staff. Provide follow-up to confirm that clients obtain needed services
• Collaborate with other agencies doing similar work and follow Aging and Disability Resource Center grant guidelines.
• Establish contacts and maintain good working relationships with key personnel in other agencies, including community-based services providers and citywide providers.
• Promote utilization of services by conducting outreach to businesses, groups and individuals: schedule and make presentations to various agencies as needed. Represent 30th Street Senior Center at relevant resource fairs
• Complete proper documentation, data entry of reports, submit monthly service logs and reports as needed.
• Participate in Senior Center program operation meetings and in-service trainings when possible and appropriate.
• Perform other duties as assigned.

Skills

Customer service

Intake & assessment

Translation

Communication

Collaboration

Education

Bachelor's degree

High School Diploma

Job description

On Lok 30th Street Senior Center in San Francisco seeks an Information Specialist to provide assessment, information, referral and assistance to older adults and adults with disabilities. You will collect, update and share information on community resources and perform outreach to meet goals.

Work in a team, collaborating with agencies and IOA Information and Assistance. The role requires social service dedication, strong organizational and people skills, and the ability to document data timely.