Senior Resort Manager

Sun Communities & Sun Outdoors; Orange City (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive Medical and Prescription

Dental Plan

Vision Plan

401(k) Plan with Sun matching

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement

Vacation RV Site Discounts

Team Member Perks & Discounts

Paid Time Off (10 holidays + leave)

Job summary

Sun Communities & Sun Outdoors is seeking a Senior Resort Manager to oversee daily resort operations, drive long-term profitability, and serve as the primary contact for guests and residents. The role includes budgeting, marketing, property maintenance, leasing and sales leadership for homes, and promoting a positive community environment.

The position requires strong leadership, budgeting, and regulatory knowledge to ensure exceptional service and resort performance.

Qualifications

• High School Diploma or GED required.
• 6 months in sales and leasing experience preferred.
• 6 months in property management/resort experience, including 2 years of supervisory experience required.
• General knowledge of property maintenance.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Knowledge of fair housing and employment laws.
• Proficiency with email, internet and Microsoft Office Suite.
• Flexibility to respond to resort needs during non-business hours.
• Ability to live on-site within the resort (housing provided) if applicable.
• Must have a valid driver's license.

Responsibilities

• Ensures guests and residents receive the highest levels of service.
• Handles resident and guest complaints professionally.
• Manages rent collection and postings for leasing of rental sites.
• Handles delinquencies and eviction proceedings per Sun policies.
• Coordinates renewal notices and rent increases.
• Oversees team member selection and development.
• Reviews residency applications and approves/denies residency.
• Ensures safety policies are followed and resort rules enforced.
• Maintains curb appeal and resort appearance to standards.
• Codes and approves invoices for operating expenses.
• Advises Regional Vice President on guideline questions.
• Balances RV income nightly.
• Inspects and recommends purchase/renovation of homes.
• Markets models, pre-owned and brokered homes for sale.
• Prepares sites for Sun Homes models.
• Assists with marketing strategy and annual operating budget.
• Reviews monthly property accounting reports.
• Manages contractual services with RVP direction.
• Submits workers' comp reports promptly.
• Maintains petty cash and banking deposits.
• Prepares documents to list and sell homes.
• Coordinates with maintenance for vacant sites readiness.
• Provides data for capex/expansion budgets.
• Prepares monthly P&L variance analyses.

Skills

Leasing & sales

Guest relations

Budgeting

Operations leadership

Vendor management

Regulatory compliance

Communication

Microsoft Office

Property maintenance knowledge

Negotiation

On-site housing coordination

Education

High School Diploma or GED

Tools

Job description

Overview

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Overview

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Job Duties

• Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)
• Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)
• Coordinates the timely distribution of rental increase and lease renewal notices (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Reviews residency applications and approves or denies residency
• Ensures compliance of policies designed to increase team member safety
• Enforces resort rules and regulations
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations
• Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards
• Monitors, codes, and approves all invoices for operating expenses and sales related costs
• Consults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees and accounts for balancing of RV income nightly
• Inspects and recommends purchase and renovation of used/repossessed homes
• Markets models, pre-owned, and brokered homes for sale in the resort
• Identifies and prepares sites for Sun Homes models
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget
• Reviews monthly property accounting reports
• Selects, supervises, and reviews contractual services with RVP's direction
• Submits workers' compensation accident and incident reports on a timely basis
• Maintains petty cash and activity accounts
• Signs off on bank deposits and forwards report to Main Office
• Prepares documents to list and sell homes
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Provides accurate data to assist in capital expenditure and expansion budget needs
• Prepares monthly analysis and explanation of profit & loss (P&L) variances

Requirements

• High School Diploma or GED (Required)
• 6 months in Previous sales and leasing experience (Preferred)
• 6 months in Property management/resort experience, including 2 years of supervisory experience (Required)
• General knowledge of property maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet, and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Must have a valid driver's license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty