District RV Resort Manager

Sun Communities & Sun Outdoors; Dade City (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Prescription coverage

Dental Plan

Vision Plan

401(k) with Sun matching

Job summary

Sun Outdoors seeks a District RV Resort Manager to oversee operations for multiple resorts, drive profitability, and serve as the primary contact for guests and residents. You will lead administrative activities, leasing and home sales, property maintenance, budgeting, and guest relations.

Successful candidates bring property management experience, supervision skills, and a solid understanding of hospitality operations within vacation resort settings.

Qualifications

• High School Diploma or GED required.
• 2 years in property management/resort experience including 2 years of supervisory experience required.
• 6 months in experience working in the hospitality industry preferred.
• 6 months in experience using NetSuite preferred.
• General knowledge of maintenance and basic accounting principles.

Responsibilities

• Ensure guests and residents receive high levels of service per Sun’s Customer Service philosophy.
• Manage rent collection, posting, and deposits; steer collections for delinquent accounts.
• Oversee budgeting, invoicing, and monitoring of operating expenses and sales costs.
• Monitor property appearance and maintenance to meet curb appeal standards.

Skills

Property management

Supervisory experience

Negotiation skills

Budgeting

Hospitality knowledge

NetSuite

Microsoft Office

Education

High School Diploma or GED

Tools

NetSuite

Microsoft Office

Job description

Overview

District RV Resort Managers are responsible for the operational and the continued profitability of two or more resorts and serve as the day-to-day point of contact for guests and residents. They are in charge of everything from administrative activities, marketing, leasing and home sales of new and pre-owned homes, to property maintenance, budgeting, and most importantly resident and guest relations.

Job Duties

• Ensures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)
• Resolves complaints & responds to issues in a timely manner; Offers solutions consistent with guidelines (Essential)
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)
• Ensures compliance of policies designed to increase team member safety. Submits workers' compensation reports & incident reports on a timely basis (Essential)
• Ensures compliance with the federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Ensures that overall resort appearance is well maintained to Sun's curb appeal standards (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Monitors, codes, & approves all invoices for operating expenses & sales related costs. Maintains petty cash and activity accounts
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits & forwards RV income report to Main Office
• Inspects & recommends purchase and renovation of repossessed homes
• Markets models, pre-owned, & brokered homes for sale in the resort. Prepares documents to list & sell homes
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests to resorts in their portfolio. Stores copies of marketing materials, ads, flyers, outreach programs, etc
• Assists RVP with preparation of annual operating budgets. Provides accurate data to assist in capital expenditure & expansion budget
• Reviews monthly property accounting reports & compiles reports for the Accounting department. Prepares monthly explanation of P&L variances

Requirements

• High School Diploma or GED (Required)
• 2 years in property management/resort experience including 2 years of supervisory experience (Required)
• 6 months in previous sales and leasing experience (Preferred)
• 6 months in experience working in the hospitality industry (Preferred)
• 6 months in experience using NetSuite (Preferred)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Required Certifications/Licensures:(Valid driver's license)

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft InsuranceLegal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty