Senior Residential Plumbing Services Manager

Ace Cooling, Heating, Plumbing, Electrical; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Industry-leading compensation packages

Health, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Life and Disability Insurance

Ongoing leadership and professional开发

Advancement opportunities within a成长组织

Much more!

Job summary

ACE Home Services in Arizona is seeking a Residential Plumbing Service Manager to lead the plumbing department, develop the team, and drive revenue and customer satisfaction. You will coach technicians, set KPIs, ensure safety and compliance, and partner with leadership to deliver world-class service.

If you are a proven plumbing leader with strong operational and financial acumen, we want to talk. This role offers industry-leading compensation, comprehensive benefits, and advancement

Qualifications

• Minimum 5 years of residential plumbing service experience.
• Minimum 3 years of leadership or management experience in residential service.
• Strong understanding of residential service plumbing operations and customer-facing service models.
• Proven ability to lead teams, drive accountability, and improve performance.
• Experience managing KPIs, budgets, and departmental profitability.
• Proficiency with ServiceTitan or similar service management software.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Lead, mentor, and develop a team of residential plumbing technicians.
• Conduct ride-alongs, field coaching, and ongoing performance reviews.
• Recruit, onboard, and retain top plumbing talent.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Provide technical guidance and support for complex service situations.
• Manage day-to-day service operations to ensure efficiency, profitability, and customer satisfaction.
• Monitor departmental KPIs including revenue, average ticket, conversion rate, callback percentage, and customer satisfaction.
• Develop and implement initiatives that improve profitability and operational performance.
• Ensure department goals and benchmarks are consistently achieved.

Skills

Leadership experience

KPIs & performance management

ServiceTitan proficiency

Budget management

Customer service

Coaching & mentoring

Tools

ServiceTitan

Job description

ACE Home Services in Arizona is seeking a Residential Plumbing Service Manager to lead the plumbing department, develop the team, and drive revenue and customer satisfaction. You will coach technicians, set KPIs, ensure safety and compliance, and partner with leadership to deliver world-class service.

If you are a proven plumbing leader with strong operational and financial acumen, we want to talk. This role offers industry-leading compensation, comprehensive benefits, and advancement