Senior Residential Loan Servicing Specialist II

Municipal Credit Union; New York (NY); Presencial; USD 46 000 - 97 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attendance bonus

401(k) with 8% employer contribution

Overtime eligibility

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Flexible paid time off

11 paid holidays

Resumo da oferta

Municipal Credit Union is seeking a Residential Loan Servicing Generalist II in New York. You will manage full lifecycle servicing of residential loan products, including onboarding, maintenance, payoff processing, and regulatory reporting, while maintaining accuracy and member-centric service.

The role requires precision, empathy, and sound judgment to keep lending operations compliant and efficient in a fast-paced environment.

Qualificações

• High school diploma or GED required; associate degree preferred.
• 3–5 years of experience in consumer and real estate loan servicing.
• Proficiency in Microsoft Office and core loan servicing platforms.
• Exceptional organizational, analytical, and communication skills.

Responsabilidades

• Prepare and process residential loan payoff statements and satisfaction documents.
• Execute payment reversals, allocations, and NSF/returned item adjustments in Finastra System.
• Prepare and reconcile daily proofs for accounting and department.
• Process loan deferments, loan modifications and extension agreements per MCU policy and regulatory guidelines.
• Investigate and resolve escalated member credit disputes and late fee inquiries.
• Review and update credit bureau disputes via E-Oscar reporting.
• Ensure timely responses to service requests.
• Oversee mortgage release process and complete within the SLA.
• Respond to inquiries related to tax and insurance products and escrow analysis.
• Coordinate with internal teams and vendors to resolve insurance and tax issues.
• Fulfill legal requests for statements and loan documentation.
• Validate 1098 statements as needed for mortgage loans.
• Maintain adherence to BSA/AML/OFAC compliance and complete training.
• Provide high-touch service to members via phone queue and inquiries.
• Collaborate with Collections, Loss Mitigation, and Compliance teams.
• Participate in special projects and process improvements.

Conhecimentos

Organizational skills

Analytical skills

Communication skills

Formação académica

High school diploma or GED

Associate degree preferred

Ferramentas

Microsoft Office

Finastra System

Descrição da oferta de emprego

Municipal Credit Union is seeking a Residential Loan Servicing Generalist II in New York. You will manage full lifecycle servicing of residential loan products, including onboarding, maintenance, payoff processing, and regulatory reporting, while maintaining accuracy and member-centric service.

The role requires precision, empathy, and sound judgment to keep lending operations compliant and efficient in a fast-paced environment.