Senior Resident Billing Specialist

RealPage, Inc.; Richardson (TX); Hybrid; USD 63,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Bonus opportunities

Job summary

RealPage, Inc. in Richardson, TX is seeking a Property Account Manager to oversee health and performance of mid to large Resident Billing Services portfolios, partnering with property leadership and cross-functional internal teams—including Implementation, Billing Operations, Compliance, and Submetering—to ensure accurate, timely, and compliant billing aligned with contractual and SLA commitments.

The PAM role requires deep expertise in utility management, resident billing, and advanced

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, IT, or related field, or equivalent industry experience.
• Fluent English communication skills in written and spoken form.
• 3–5+ years of experience at the PSR/Resident Billing level or similar billing operations.
• 3–5+ years of customer service, billing support, or AP/AR experience.
• Ability to work in a fast-paced environment and manage multiple workstreams.

Responsibilities

• Provide property-level support for active RUM Resident Billing Services clients/accounts; handle inquiries, clarify billing items, and ensure accurate resident bills.
• Complete training, tools, and reporting tasks related to RBS; ensure accurate execution of assigned tasks related to billing processes.
• Process billing change submissions and monitor approvals and exceptions when SAM is not assigned.
• Conduct credit requests (non-SLA), including creation, documentation, routing, and follow-up.
• Execute payment research, resident credit research, disbursement inquiries, and delinquency reporting tasks under RUM Collect/RBR workflows.
• Retrieve and validate monthly utility bills for assigned properties; complete default research and resolve root causes.
• Investigate and coordinate sub-meter issues, proposal requests, high/low usage concerns, and meter health issues with Read Readiness.
• Assist with PPA/pre-adjustment/recalculation items and property-driven billing concerns.
• Manage billing recovery inquiries, and resident billing compliance questions as needed.
• Maintain accurate case notes, documentation, and email management aligned with SLA.
• Attend regular internal and client meetings; communicate updates, risks, blockers, and status reports.

Skills

Resident billing operations

Billing rules

Delinquency workflows

Analytics

English communication

Multi-tasking

Time management

MS Office

AI productivity tools

Education

Bachelor’s degree

Tools

MS Office

Excel

Word

Outlook

RUM tools

Job description

RealPage, Inc. in Richardson, TX is seeking a Property Account Manager to oversee health and performance of mid to large Resident Billing Services portfolios, partnering with property leadership and cross-functional internal teams—including Implementation, Billing Operations, Compliance, and Submetering—to ensure accurate, timely, and compliant billing aligned with contractual and SLA commitments.

The PAM role requires deep expertise in utility management, resident billing, and advanced