Senior ReSharper Support Engineer — .NET & AI Tools, Remote

OpenKrill; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work location

Remote work up to 30 days abroad

Learning and development opportunities

Medical insurance allowance

Job summary

JetBrains is seeking a skilled technical support engineer for our .NET ecosystem. You will bridge users and product teams, investigate complex issues, reproduce edge cases, and craft clear bug reports to drive fixes.

You’ll collaborate with developers and QA, and create self-serve knowledge resources. You will guide users in adopting new technologies, including generative AI tools within the development workflow, while maintaining a strong user-first focus and clear communication in a

Qualifications

• Proficiency with the .NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
• Ability to read, write, and debug C# applications effectively.
• Practical experience investigating, troubleshooting, and supporting commercial software applications.
• Understanding of generative AI applications within software development workflows.
• Fluency in English with strong written and verbal communication skills.

Responsibilities

• Investigate and resolve complex technical issues submitted by users worldwide.
• Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
• Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
• Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.
• Guide users to adopt new technologies, including generative AI tools within the development workflow.

Skills

.NET stack

C# debugging

English communication

Problem solving

Remote collaboration

Tools

Visual Studio

Visual Studio Code

Job description

JetBrains is seeking a skilled technical support engineer for our .NET ecosystem. You will bridge users and product teams, investigate complex issues, reproduce edge cases, and craft clear bug reports to drive fixes.

You’ll collaborate with developers and QA, and create self-serve knowledge resources. You will guide users in adopting new technologies, including generative AI tools within the development workflow, while maintaining a strong user-first focus and clear communication in a