SENIOR MANAGER - OPERATIONS SUPPORT, HOME CLAIMS (18 MONTH CONTRACT)

Hollard Insurance Company Pty Ltd; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Job summary

Hollard Insurance seeks a Senior Manager for Operations Support in their Home Claims team. The position focuses on enhancing team performance and compliance while providing leadership and technical direction. The role is critical for improving claim processes, customer satisfaction, and operational efficiency within a flexible work culture that values diversity.

Benefits

Flexible work arrangements

Career growth opportunities

Wellbeing programs

Diversity and inclusion commitment

Qualifications

• Extensive leadership experience in claims management.
• Strong technical background in insurance and policy interpretation.
• Capable of managing multiple tasks efficiently under pressure.

Responsibilities

• Identifying opportunities to improve performance and meet KPIs.
• Assisting in strategic plans and roadmaps for Home Claims.
• Driving initiatives to improve culture and process effectiveness.
• Managing onboarding processes to improve retention.
• Providing leadership and training to claims professionals.

Skills

Leadership

Strategic Thinking

Insurance Knowledge

Policy Interpretation

Efficiency Improvement

Job description

Senior Manager - Operations Support, Home Claims (18 Month Contract)

Work with the 5th largest insurer in Australia

Play a pivotal role in our Home Claims team

Open to remote applicants in NSW, QLD, VIC, and WA

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s focus on diversity, inclusion, collaborative partnerships, and delivering excellent customer outcomes is central to our mission of "Using our expertise, integrity and humanity to go further, together" .

The Role

You will be part of our Home Claims team responsible for supporting those managing claims for direct customers on behalf of our partner brands.

The Operations Support team supports the entire Home Claims process and the Head of Home Claims by operationalising initiatives, identifying process improvements, managing knowledge, risk, incident management, and providing technical coaching and referral services to enhance team capability.

Reporting to the Head of Home Claims, your main responsibilities will

• Identifying opportunities to improve the performance of the Home Claims teams to meet KPIs and financial targets.
• Assisting in developing, managing, and monitoring the implementation of strategic plans and roadmaps for Home Claims Direct.
• Driving initiatives with the Home Claims Leadership Team to improve culture, process effectiveness, customer satisfaction, supplier management, leakage, and risk mitigation.
• Enhancing technical expertise across staff, reducing leakage, and improving consistency, effectiveness, and efficiency through coaching and referral services.
• Managing onboarding processes to improve retention and speed to competency for new staff.
• Ensuring compliance with all insurance codes of practice, laws, and regulations.
• Providing leadership, direction, and training to in-house claims professionals.

About You

Extensive leadership experience in claims management, with a strong technical background in insurance and policy interpretation. Strategic thinker with excellent planning skills. Capable of managing multiple tasks and projects efficiently under pressure.

Working at Hollard

At Hollard, you will be part of a supportive and valued team, with opportunities for career growth, professional development, and staff benefits including flexible work arrangements, discounts, and wellbeing programs. We are committed to diversity and inclusion, valuing different lived experiences to foster a safe and innovative workplace. Hollard promotes flexible work, including remote options, to support work-life balance.

Even if you don’t meet all criteria, we encourage you to apply. A full background check will be conducted for the successful candidate.

Please

• We do not require support from recruitment agencies. Only direct applications will be considered.

Visit our careers page to learn how we handle your personal information.

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