Senior Repair Technician & Team Leader (PC & Electronics)

Best Buy; Rockford (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Financial savings resources

Support for well-being

Job summary

As a Geek Squad Senior Repair Technician at Best Buy, you will lend your tech expertise and lead a team focused on customer service and repair solutions. You'll be responsible for training agents and ensuring high standards in service delivery, ultimately driving exceptional results.

This role requires experience in diagnosing consumer electronics and coaching teams while offering a supportive work environment enriched by comprehensive employee benefits.

Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff.
• Communicate department goals to team members.
• Work directly with customers to resolve service issues.
• Provide coaching to agents for skill development.
• Collaborate with team members to achieve goals.

Skills

Diagnosing PCs

Customer service

Leadership

Tools

Windows operating systems

Job description

As a Geek Squad Senior Repair Technician at Best Buy, you will lend your tech expertise and lead a team focused on customer service and repair solutions. You'll be responsible for training agents and ensuring high standards in service delivery, ultimately driving exceptional results.

This role requires experience in diagnosing consumer electronics and coaching teams while offering a supportive work environment enriched by comprehensive employee benefits.