Senior Repair Tech & Team Coach

Best Buy; Burleson (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

Job summary

Best Buy's Geek Squad Senior Repair Technician (Agent) leads tech support at a store, trains agents in repairs, and serves as a role model for the team. You'll drive world-class service and business results while upholding high standards.

You'll work with customers to diagnose and repair PCs or consumer electronics, coach staff, and coordinate with other leaders to meet goals. Experience in leadership and customer service is required; Windows OS experience preferred.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics
• 1 year of customer service
• 1 year of leadership experience, including coaching, training and recognition

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service

Skills

Leadership

Coaching

Customer service

Communication

Team training

Job description

Best Buy's Geek Squad Senior Repair Technician (Agent) leads tech support at a store, trains agents in repairs, and serves as a role model for the team. You'll drive world-class service and business results while upholding high standards.

You'll work with customers to diagnose and repair PCs or consumer electronics, coach staff, and coordinate with other leaders to meet goals. Experience in leadership and customer service is required; Windows OS experience preferred.