Senior Renewals Operations Lead – Global Expansion

Mimecast North America, Inc.; Lexington (MA); On-site; USD 132,000 - 198,000; Full time

Job summary

Mimecast North America, Inc. is seeking a Sr. Manager, Renewal Operations to build the operational backbone of our renewals business in North America and beyond.

Based in Lexington, MA, you will forge forecasting, performance reporting and an operating cadence, and scale the function into EMEA and APAC with Sales, RevOps, Finance and Customer Success collaboration. You will lead a team to define territory, quotas, and processes for a BPO-based renewals model while driving dashboards and

Qualifications

• Experience owning recurring-revenue forecasting and reporting in renewals, sales or revenue operations.
• Hands-on Salesforce and reporting/BI experience beyond consumption.
• Ability to design processes and dashboards across regions (NA, EMEA, APAC).

Responsibilities

• Establish renewals forecasting process with defined Commit, Best Case and Upside.
• Build and maintain reporting on renewal rates, attrition and pipeline.
• Set weekly forecast calls, monthly business reviews and quarterly planning cadence.
• Design territories, quotas, handoffs, and quality standards for a new renewals team.
• Coordinate with BPO vendor and internal teams on workflows, SLAs and QA.
• Plan expansion of North America renewals into EMEA and APAC with regional leadership.
• Identify dashboards, systems and automation for forecasting and territory management.
• Align renewal ops with Sales, RevOps, Finance and Legal on planning and compensation.

Skills

Forecasting

Salesforce

BI reporting

Cross-functional leadership

Renewals operations

Education

Bachelor's degree in business/finance or related field

Tools

Snowflake

Tableau

Job description

Mimecast North America, Inc. is seeking a Sr. Manager, Renewal Operations to build the operational backbone of our renewals business in North America and beyond.

Based in Lexington, MA, you will forge forecasting, performance reporting and an operating cadence, and scale the function into EMEA and APAC with Sales, RevOps, Finance and Customer Success collaboration. You will lead a team to define territory, quotas, and processes for a BPO-based renewals model while driving dashboards and