Senior Renewals Manager, Public Sector (Remote)

GitLab; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock-P

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Senior Renewals Manager to own renewal planning and execution for public sector customers. You will forecast outcomes, coordinate with Sales and Customer Success, and improve renewal workflows to ensure seamless continuity of GitLab’s platform.

You’ll lead outreach campaigns, analyze health data, and drive on-time renewals while maintaining strong customer relationships in a remote US-based role.

Qualifications

• Experience owning customer renewal strategies and renewal processes.
• Ability to forecast renewal outcomes and coordinate with Sales and Customer Success.
• Familiarity with CRM and customer success tools (Salesforce, Gainsight).
• Strong communication and time-management skills.

Responsibilities

• Own renewal process for a portfolio of public sector customers from planning to completion.
• Collaborate with Public Sector Sales and Customer Success to align renewal plans and mitigate risks.
• Monitor health/adoption data to forecast renewal opportunities.
• Execute outreach campaigns and personalize communications for on-time renewals.
• Drive retention and timely renewals by coordinating actions to resolve renewal risks.

Skills

Renewals strategy

Forecasting

CRM tools

Salesforce

Gainsight

Customer success

Communication

Time management

Tools

Salesforce

Gainsight

Gong

Job description

Location: Remote, United States

Department: Renewals - PubSec

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Senior Renewals Manager at GitLab, you'll own renewal planning and execution for public sector customers. You'll develop renewal strategies, forecast outcomes, and coordinate with Sales and Customer Success to address risks and support long-term customer relationships. You'll also improve renewal workflows so customers experience seamless continuity with GitLab's platform.

Some examples of our projects:

• Implementing automated outreach sequences to engage customers throughout their renewal lifecycle
• Enhancing customer experience by integrating adoption data and personalized communications into renewal processes

What you’ll do

• Own the renewal process for a portfolio of public sector customers, developing account-level strategies and coordinating renewal activities from planning through completion.
• Collaborate closely with public sector Sales and Customer Success teams to align on renewal plans, address customer risks, and ensure seamless renewal experiences.
• Monitor customer health and adoption data to forecast renewal opportunities accurately.
• Execute outreach campaigns through established sequences, personalizing communications to maintain strong customer relationships and drive on-time renewals.
• Drive customer retention and timely renewals, taking ownership of renewal risks and coordinating actions to resolve them.

What you’ll bring

• Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes.
• Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention.
• Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies.
• Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences.
• Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively.
• Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement.
• Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction.
• We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes.

About the team

The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.