Associate Renewals Manager, SMB

OpenKrill; États-Unis; À distance; USD 54 000 - 105 000; Plein temps

Avantages offerts par ce poste

Benefits to support health, finances,和

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock

Résumé du poste

GitLab seeks an Associate Renewals Manager to work fully remotely in an all-remote, asynchronous environment. You will manage renewal portfolios, drive on-time closures, and have consultative conversations with customers to understand usage and future needs.

You will surface expansion opportunities and coordinate with Sales, Customer Success, and Finance to enable growth. You will prepare renewal quotes, analyze renewal scenarios, and maintain CRM accuracy while following defined processes.

Qualifications

• Experience managing renewals portfolios and associated processes.
• Ability to travel for events such as trainings and meetings.
• Clear written and verbal communication skills.
• Collaborative mindset with openness to feedback and coaching from seniors.
• Growth mindset and sense of ownership.

Responsabilités

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have consultative conversations with customers to understand usage and future directions.
• Identify and surface expansion opportunities (seats, tiers, modules).
• Probe for new use cases and connect to GitLab capabilities not yet used.
• Prepare and send renewal quotes, order forms, and related documentation on schedule.
• Analyze renewal situations (usage, terms, pricing) and escalate risks as needed.
• Explain renewal terms to customers and internal stakeholders to build alignment.
• Collaborate with Sales, Customer Success, and Finance to enable expansion and remove blockers.
• Maintain accurate CRM records for forecasting and reporting.
• Prioritize tasks with guidance from senior team members.
• Contribute to team goals by working with peer Renewals Managers.

Connaissances

Renewals management

CRM usage

Communication

Description du poste

An overview of this role

Reports to: Manager, Renewals

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You’ll Do

• - Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• - Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• - Identify and surface expansion opportunities - additional seats, tiers, or modules - that come out of those conversations.
• - Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• - Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• - Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• - Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• - Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• - Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• - Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• - Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• - Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• - Contribute to team goals by working collaboratively with peer RM’s.

What You’ll Bring

• - Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
• - Developing understanding of GitLab's way of working, values, and high-performance culture.
• - Awareness of GitLab's remote work best practices.
• - Growth mindset and sense of ownership - proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
• - Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• - Clear written and verbal communication skills.
• - Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• - Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
• - The ability to travel for events such as trainings, team offsites, customer meetings, etc.

About the team

The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.

How GitLab will support you

• - Benefits to support your health, finances, and well-being
• - Flexible Paid Time Off
• - Team Member Resource Groups
• - Equity Compensation & Employee Stock Purchase Plan
• - Growth and Development Fund
• - Parental leave
• - Home office support

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range$53,760-$105,000 USD

How GitLab Supports Full-Time Employees

• - Benefits to support your health, finances, and well-being
• - Flexible Paid Time Off
• - Team Member Resource Groups
• - Equity Compensation & Employee Stock Purchase Plan
• - Growth and Development Fund
• - Parental Leave

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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Equal Opportunity and Diversity Statement

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orie